Unna, Germany
Hans-Böckler-Straße 6
N/A
+49 230397910
They advertise free returns and I actually took the trouble to check that with them before ordering. I purchased 2 bags and returned some others. They provide a UPS label and advise that UPS will collect it from you - BUT THIS IS NOT THE CASE. They insisted that they were correct so I spent a wasted combined 90 minutes on the telephone to UPS for them to advise that I had been wrongly advised. I had to pay to arrange the collection. Tumi's 'customer experience representative' in Germany demonstrated absolutely no interest in resolving the problem - so I am now thinking of returning the 2 bags I purchased as I can only imagine that their after sales service is just as bad. I WOULD AVOID TUMI AT ALL COSTS after this experience.
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The Team is very professional.When i brought my Tumi bag they are listening to you in details about what has to be repaired and they perform a complete check of your lugagge.After completion of the work they send it back to your home. I did it and i have been very satisfed
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Manchmal fragt man sich ja, ob ein so teurer Koffer (oder Tasche) auch wirklich das Geld wert ist. Unabhängig davon, dass ich meine TUMI Sachen nicht kaputt bekomme, zeigt sich beim Thema Service, dass JEDER CENT richtig angelegt ist. Habe noch nie einen so schnellen, unkomplizierten und freundlichen Service erlebt. Absolute Spitzenklasse!!
Tumi hat super Koffer und Taschen immer ein Besuch wert.
Erstklassiger Service. Der Teleskopgriff meines schon älteren Trolley der T-Tec Serie wurde schnell, unproblematisch und kostenlos direkt von den Mitarbeitern vor Ort ausgetauscht. Großes Lob und nochmals vielen Dank für den Support.
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