Upland, United States
333 S Mountain Ave
N/A
Last year I bought saw a Jack Skelington costume I wanted, and it was size XXL. I didn't have time to stand in the large line, so I had my wife pick it up. I wore a size XL at the time. When I tried it on I couldn't even button it, it was so small. I took it back and they said "all sales are final and no exchanges". I showed them it didn't fit and they still said that it says on the receipt. I actually had to PLEAD with the manager saying "I know people come in here and wear your costumes once and try and rip you off. I paid 65 for something I can't wear. I just want to exchange it for something I can use. I'm not trying to rip you off.". He reluctantly agreed and I ended up getting an inflatable lawn ornament because the selection sucked. The next year, I only went there to get after Halloween Specials and left as soon as I saw the whole place only had 30% off. I went to Halloween Club on 4th street and everything was 60 to 70% off. I'll never step foot in their again.
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Bought a CloneTrooper Animate Blaster for my son. Of course when we got it home It did not work. Called and ask for an exchange. They said I have to exchange it that day before they close. Who has time to go back and forth when you have multiple little children!! "Can't guarantee a exchange tomorrow, you could have Brocken the merchandise yourself! " When I asked for the DM number. They gave me the wrong number and hung up on me. Wow....I get better service on Amazon Prime!! Save yourself a headache.
The worst customer service ever. They should hire ppl who like their job and know customer service.
Worst coustmer service I seen. Very rude.
Poor cusromer service
Great selection.
when me and my son we saw some prices that i didn't think it was fair to other costmers
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