Upminster, United Kingdom
Bell Corner, 2 Corbets Tey Rd
N/A
+441708250707
We have been on many amazing TUI holidays and the experience has been flawless. My partner was very dissatisfied with the Currency Exchange staff at TUI Upminster. He wanted to change 1400 to dollars and they gave him a rate of 1.12 to the . The same TUI store in Lakeside on the same day at the same time changed my money and gave 1.19 to the . I whatsapp sent the reciept pic of the Lakeside rate to my partner and he asked the staff in TUI Upminster to match the rate, they said they could not and also said that there card machine was not working and it had to be cash transaction. The lady at the desk then changed the rate and said the best she could do was 1.15 to the . Why did she not offer that rate at the start? Very strange behaviour from such a well known Holiday company. Why did they not match the rate from the same store in Lakeside which was just a 10 minute drive away? My partner drove to Lakeside and changed the 1400 in the end. This made him exchange for 100 more based on the rate difference. Very disappointing from TUI store Upminster who could not match the rate being offered by the very same company :((((
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All the staff are very helpful, patient, polite and knowledgable and will try to find you the best holiday for you within your budget.
No one bothers to answer the phone I haves tried several times today I'm trying to pay off my holiday Obviously don't want my money
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