Urbana, United States
309 W Elm St
N/A
Best Experience ever!! They have amazing staff and customer service. Will jump again soon.
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DANGER skydive here at your own RISK of losing your time and money. These people wasted a day of time as I called in the morning to verify my skydive was still on. The front desk girl Jen said yes. I take the 2 hour road trip out there with my friend who took a day off from work as we scheduled for this day a month in advance. Then when we are about there I get a call from Jeff who says the dive was cancelled and there's nothing he could do. If they knew how to treat customers obviously something should be done whether a free dive or something else as a whole day was wasted for my friend as well as myself for driving 4 plus hours out there. He had asked if I had gotten a message they sent the previous day and as we know sometimes messages do not go through on cellphone until later. I received it later in the day, AND if they were in order they front desk girl would have known that the dives were cancelled as I called THE DAY OF the skydive. WASTE OF TIME They have HORRIBLE customer service skills as when I called and asked for a refund the front desk girl says I have to ask Groupon. I asked for her boss or someone higher up to talk to and she refused. I ask simple question why should Groupon refund me if they were NEGLIGENT and had messed up their schedule and WRONGLY INFORMED their customers that the dives were still on? She hung up, which is the worst thing you can do to a customer. Obviously these people do not care about their customers or people, and if you want to support horrible people who treat customers as random people to just hang up on and not customers to deal with come here
Deli
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