Urbandale, United States
10065 Hickman Rd
N/A
+1 5152521900
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Got a new set of Goodyear tires bought online and was sent to Freedom Tire in Urbandale for installing. Got them installed and immediately had issues with the tire pressure readings. Contacted them about it, they just stop back in and they would get it taken care of. I called ahead because I live west of Adel. They said no problem just come on in. I get there find out there is no one there to fix the issue over lunch hour. Wait an hour to get it in. Almost an hour later and finally getting my vehicle back. Shop guy said didn’t know if they damaged it but one sensor was damaged. It was fine prior to me going there so they must have damaged sensor. But it looks like they have it fixed with no charge so that is good. Just used up a lot of my time.
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Very nice staff. That want to help their customers.
Manager Dave and crew do a great job! I have been coming here for years. Time for new tires and Dave's expertise and Freedom Tires' awesome tire choices (reasonably priced) are the way to go!!
Freedom Tire changed when it moved out of Johnson. From my experience, not for the better. Had my vehicle towed there in July when I experienced my car not starting. They did fix it up quickly the next day, a Saturday, diagnosing it as a bad battery. \u003e200 later, I was on my way. 6 days later, I am traveling out of town, (I-29) & suddenly I have all kinds of lights flashing ... short story: my alternator went out. Now I have to pay extra towing, rent a car, leave my car for several days, get back to pick it up. Lots of extra hassle, not to mention . Freedom Tire tells me this problem is completely random. They could not have known. Today I went in for my warranty tire rotation & balance. My TPMS light is also on, so I asked that they be sure to check tire pressure. (The light came on in August, a Discount Tire center checked pressure, filled, & light went off when I started car. ) When the light was still on after the service at Freedom Tire, they told me it would go off as I drive the car. It was still on when I got back to work 10 minutes later. And all the way home from work. True, it might now be a bad sensor, but I won't be spending more money at FT to have it checked. They may be really good mechanics, but I've been disappointed more than impressed.
I’ve been taking my vehicles here for over 25 years ever since I got my first car because my family took their cars there. They are honest and do an amazing job! They have reasonable rates and warranties (and I still do comparison shopping and they are still the best). Family owned businesses stay in business for a reason because they treat each customer like they are part of the family. Thanks for all you do!
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