Urbandale, United States
10850 Plum Dr
$$$
+1 5152515819
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Garden Center worker couldn't answer questions about tomato plants since it wasn't her area and didn't offer to get the answer.
like
Had a good deal and the advertised items were in stock.
On one of the hottest days of this year, the staff was still helpful and smiling. The garden center manager was going around passing out popsicles to the staff and even shared one with me!
Large selection of plants and everything garden, except lawn and garden bags. Ran around the store 4 times looking for them (that's ok, I needed my steps). The customer service was great! One employee went to the garden center looking for them, got 2 more employees looking for them, but nobody could find. Guess they were out even though their system said they had a lot. I really do have to give them credit for trying to find. They intensely searched! At least I was able to buy my top soil at a low price, so it was still a good visit.
A.J. in the Garden center was very helpful and made my 76 yr. Old mother very happy. Thank You A.J.
Love me some Home Depot. Close, friendly knowledgeable staff. My dogs are allowed to come with and both the workers and the dogs LOVE IT!
This place has some of the better selection on plants and perennials.
Worst customer service ever!!! Here is the situation, my parents ordered 80 bags garden soil and 60 bags mulch. They were supposed to have it delivered on Monday the 10th and it was purchased, paid for and delivery scheduled the week prior. The store literally sold the product that was already purchased and didn't have any basic customer service skills even to notify the customer that they were not getting their purchase. The original purchase was at ankeny store to be reserved at the Urbandale store where it was in stock. This location originally sold the product that was paid for so it was transferred to the Ankeny location. The Ankeny location received the order transfer. And promptly changed the delivery date without notifying my parents who took off work to receive said order. My mom finally called after wondering where the order was and was told pretty much too bad so sad deal with the new delivery date. It had been sold because they were having a sale. Pretty sure selling product to someone else that has already been paid for is illegal. So we get to the reschedule now more time has to be taken off work especially with their vague it will be delivered sometime on the 11th..... My mom is disabled so they were to bring it into the garage which was scheduled ahead of time. She stated she was not going to be home and didn't want it piled in the drive for her (she is disabled) or my dad (who has a torn rotator cuff injury) to deal with. Their solution. Leave the garage open for the day. I mean. What?! Not in the nicest neighborhoods would I leave my home open!!! Their lassie faire attitude and absolutely no care for customers and lack of service recovery is appalling. If they would have mentioned their mistake in the first place it wouldn't have been an issue. Their attitude for the issue is the worst I have ever seen. I will NEVER be shopping at Home Depot again. Especially when they sell things you pay for and you end up getting the shaft.
Deli
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