Urbandale, United States
9993 Hickman Rd
N/A
+1 5154463587
DeliveryIn-store shopping
Car washOil changeRepair services
Got a 2015 C300 in November with around 67,000 miles on it. We've since put about 5,000 miles on it. Took it in yesterday for an oil change and got a call that the transmission filter and fluid is 10,000 miles overdue. Not sure why that was overlooked. Moreover, second key to the car doesn't work. Tried replacing the battery, called when that didn't fix it, and was told to call service to get it reprogrammed. Shop told me that kind of service doesn't exist for this particular model. Dud key and 600 dollars later, I'm a pretty frustrated 3 month old Mercedes owner.
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How many synonyms for bad can you think of? Use them all. This place is a rip off. The car is a 2008 Mercedes Benz S550. The radio stopped working and I was advised to bring it to a Mercedes Benz dealership, so I brought it to Mercedes Benz of Des Moines. I was also having a problem with the air suspension, so asked them to perform a diagnostic test. The total bill? 4300!!! You read that right, 4300 for the repairs needed. By the way, I didn't hear from them for a whole week. I couldn't see spending that kind of money on a car that is valued at just under 6,000. So I picked the car up. Fast forward 3 months. Winter is quickly approaching, so I decided to \bite the bullet\ and have the car repaired, so I brought it back(I know, I'm a glutton for punishment). Same scenario. A whole week went by and I didn't hear from them. When I called, they told me that they were waiting for my approval on repairs (I guess they lost my number and were waiting for me to call) I was told, that they needed to replace the batteries, at a charge of 600, plus another 120 for installation . I don't know about you, but I'm not dumb enough to believe a battery for this car cost 600 and that you have to have a PhD to change it. Do yourself a favor and stay as far away as possible from these people.
If you are in the market for Mercedes i without doubt recommend this location. Today i bought my second vehicle with was streamlined, flawless, and a wonder experience. I would like to point out that Midhat provided amazing customer service, insight, and professionalism that was second to none. I also need to point out that Nate in service is my go to for any questions when it comes to service needs. I refuse to purchase cars else where as the team work that is included at this location simply can not be beat. Great job gentlemen.
I recently bought a used Lexus RX350 from this dealership. The car had high mileage and a few issues, but it was sold as is so that’s expected. The car is reliable and works very well as described. My experience was good overall and the salesman and service personnel were friendly. My only issue was that there was a little miscommunication about the title of my trade in car so I had a go back and forth about it. Other than that, I feel like they are reliable and trusted dealership!
5 stars all the way! Samir was the best! He was knowledgeable and very helpful. He didn't push us or make us feel pressured at all. We drove many models and when we decided on the one we wanted, they worked with us every step of the way. I wouldn't hesitate to buy from them again. We'll be customers for life!
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