Hartlepool, United Kingdom
2 Holdforth Cl
N/A
+44 1642617617
Wheelchair-accessible entrance
Fantastic teamwork. Had a foreign object stuck in my ear and the two nurses were very professional and unwavering. I also needed a prescription & managed to see the Dr who sat there patiently and listened to my “story” (not that they have time for that!). The Department was nice and clean with areas properly sign posted. They all stuck to guidelines re: Covid.
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I was fined for parking my car. 4 mins over which came through the post so had to pay. The doctor knew straight away how bad my son was, as did I, he had me take him straight to north tees immediately he even called later that night to find out how my son was. The very caring lovely consultant I can't thank him enough he saved my son and for that, I'm extremely grateful ️ (the 5 star is for the consultant ONLY)
Nothing but praise. Everyone really helpful. Thank you from the lady on reception to the nurses and the doctor who saw me.
My GP Saw me on a Friday and advised me if I was no better to go to urgent care centre on Monday which I did after making an appointment as advised by 111 service. I was seen promptly by a doctor (whose name I know as I asked him) who said to me many times that my doctor should not have told me to go there and should have seen me himself. He told me to go back to my doctor and tell him he shouldn’t have sent me there. I told him I would not and suggested he contacted my Dr himself. At this point I told him I felt ill and asked him to examine my lungs as that’s why I was there. He eventually examined me and said I had “crackling in my right lower lung” and said it was no better to go back to my doctor which I did and was diagnosed with pneumonia. I’m unhappy because the Dr was more concerned about internal politics than my health. He gave me no treatment, investigations or advice other than go back to my doctor. I became very ill soon after this. I would be happy to name the doctor but a public arena is not the place.
Fantastic service. I had previously visited the one at North Tees on two occasions and had two different diagnoses and felt like I was brushed off to just get me out the door. After a further 2 weeks I visited the Hartlepool urgent care centre, the team where friendly and actually listened to the issue and did the tests needed and gave me an accurate diagnosis, medication and a referral. I also didn’t have an appointment and the wait time wasn’t that long. Would highly recommend.
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