Usk, United Kingdom
A472
N/A
+441495785295
Good experience, lots of great stock at good prices. Christian very helpful, great updates. Would recommend.
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Great service very polite my daughters very happy with the choice of car, took awhile as plenty to chose from thank you for her first experience of buying new car.
Brought a car. Failed to make it home in the car the same day I brought it. Had it recovered off the m4 to a garage where they found a water leak from a aluminium coolant pipe. They also spotted a lump of wood wedging on a turbo boost pipe. The actuator arm for the swirl flap was hanging off and on top of this incorrectly fitted brake pad clips... not to mention the amount of rad weld residue that was in the coolant tank. Pipe was replaced along with the 4 illegal tyres cost me the best part of 600 in the first couple of days to put the car right. Contacted the monks wood garage to let them know what happened about the coolant leak... And the guy didn’t want to know. Not even a apology of any sort. Not even a token gesture to cover the cost of the part, or even the labour. I am truly stunned that this place is still trading. The 2015 consumer rights act must not apply to this car dealer. I did inform trading standards and I would strongly advise staying away from this dealer.
Excellent trust worthy garage. Would buy another car from them tomorrow
Recently been involved in a car crash and car was written off. When enquiring myself for a new vehicle was quoted a high interest rate for another car with high monthly payments. Had bad experiences previously with larger traders and went to Monkswood garage on Thursday. They were able to get me a far better finance deal with a lot less monthly payments, and my new car was available to collect within a few hours. Customer service is absolutely brilliant. Also, followed up with a courtesy call a couple of days later to check everything was ok and if I am happy with the vehicle. Overall, after a very stressful and upsetting few weeks, this experience has restored my trust in car garages! Would highly recommend. Extremely happy from start to finish, couldn’t of asked for better. My new vehicle also came with 6 months warranty and can return when needs MOT for a lot less than other garages charge. Very happy!
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