Utica, United States
45050 Northpointe Blvd
N/A
+1 5868031815
Toilets
Wheelchair-accessible toilet
We have been using Banfield for over ten years and have always been very happy with their service. The Utica location especially is always professional and very courteous. Our pets are treated with the same amount of respect and care as any human medical office. I couldn’t imagine trusting my pet’s health to anybody else.
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Been using Banfield pet hospital, Utica for over a decade, I've always been treated right and my dog is always taken good care of. Good pricing also, love the pet health insurance plans they offer.
It was my first visit here, not too impressed. My dogs appointment was at 3:00, just for a check-up and rabies vaccine. Due to covid they have you drop your pet off then they call you when your pet is ready. It was 5:10 when I got the call. For a dog that has anxiety issues, that is a really long time to be in a place they've never been before! Probably going to be looking for another vet, somewhere that I don't have to worry about my dog having to stress out more than he already does.
Always take good care of my pup and are willing to work with my schedule.
Never sign up for the wellness plan because even after you have to have your dog put to sleep and are grieving, they will proceed to tell you that you still have to pay for it every month. Even though you just signed up for a month ago when you came in to have your dog looked at when he actually had cancer. Compassionate, huh?
I typically don't write reviews but I am disappointed in the time it take to have my sick dog looked at. I pay for the Wellness plan and called to have my dog looked at because she clearly is not feeling well. The earliest they could get me in was in 5 days. What good does my per insurance do me if I have to wait 5 days to have my dog looked at. I was told to call around to other Banfield Pet Hospitals or take her to ER. Thanks for the help.
Nice job on ear infection maintenance! had a vet clinic just prescribe antibiotics and could not tell me how or why and then to top it off asked me if I thought my dog was in pain!!! Your're the vet you tell me!!! did you say he just tried to bite you. Is he in pain, Hell Yes! but anyway. Thank you for maintenance . However, I also informed you that he hadn't been eating, and other issues. Nothing was ever mentioned about that. So I give 2 stars. 0 for thorough exam, 2 for ear issues.
We have used this pet hospital for 6 years for our dog at the referral of a close friend. They do offer different levels of care to meet the needs of everyone. We found the fees to be reasonable for what we needed and they always respected our choices for care. The doctors are professional and friendly. Recently, staff member Cortez had to handle the most difficult conversation with us regarding the procedure to put down our very old and ill dog who was a family member in our eyes. He got us in right away, was professional, gave us clear information, and was very caring while communicating the procedure and options to us. During the procedure the Doctor and staff were incredibly caring and professional and made a terrible day a little more tolerable. If we get another pet, we will be using Banfield.
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