Utica, United States
6 Rhoads Dr # 7
N/A
+18664015272
Took 42 minutes to reach the correct department to close my hsa with a small balance from a previous employer. Their automated system is atrocious. Their "press 0 for a customer service representative" brings you back to the start of the automated message. Hopefully my request is completed
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Very disappointed. I was taken advantage of during this pandemic and I could lose my home as a result of not receiving the information needed in order to make an informed decision. Public beware!
Disappointing experiences working with this company, as starting with a relatively small retirement account, rolling over to a new retirement account with a different provider was met with fees, a lost check and a 150 fee for cancelling and reissuing a check. When we declined to have a new check issued the account was eventually automatically converted to an IRA account, from 150 initial deposit there is only about 48 left after a year of fees. Not enough to pay the account closure fee, so it's a lost cause now.
Not as good as a Hoover.
Terrible company I’ve called multiple times about a payment check that was sent out but I never received it. After three almost four months I still haven’t received any new information or updates as to why I haven’t received my money and I’ve canceled and had two checks resent out. You shouldn’t trust this company with any of your information let alone your retirement there very unprofessional and have little to no care about there customers. If you see this I strongly recommend you reconsider using bpas for anything..
Trying to use the VEBA card to pay for medical expenses is the absolute worst experience. I would rather pay tax than deal with an account that locks itself after every purchase. I love spending a half hour tracking down that I need to submit a prescription receipt for 4 to make sure my card can pay for my kids and my ER visit. Not to mention they will lock your account because they can't remember who your dependents are. The system has to change, it's a joke.
Miserable service; long waits, stone-walling, huge pdf forms...No real help when trying to roll over (which most people will need to do at some point). I had the same problem as another reviewer. When I accepted a new job, I moved....they wouldn't accept that I received the forms when they were mailed to the address on file and they ended up in my hands because I had MY MAIL FORWARDED. USPS Credit Card 1.00 forwarding is a legal paper trail with a federal offense if messed with. Still NO HELP.
Been trying to liquidate an account since November 22nd, 2017 after I received notice it would roll into an IRA. Company hasn't been able to deliver to address on profile originally, updated address on 12/28/17 after multiple failures getting to my address. Now it's 1/11/18 and I had to call once again to figure out why I haven't received payment. Gentleman on the phone had an attitude with me when I got annoyed that despite documentation sent to them to change my address - they still sent it to the old address. We will be going almost two months without receiving anything. I am glad I do not have to utilize this company for investment options anymore.
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