Utica, United States
4454 22 Mile Rd
N/A
+15869973000
I walked in around 9:30am. (They open at 8) Half of the lights were still off. I looked to the back to find a man sitting at his desk. Without saying a single word, he signaled with his fingers for me to walk over. I told him I was looking for brick pavers. He did as little as direct me to the catalogs they had displayed. I asked if there was anyone available to assist with some products and pricing, since I obviously am shopping for a product that I am not as familiar with, hoping I could speak to a professional in the industry. His response was 'There is no one here to help you. We are short staffed'. You expect me to spend thousands of dollars with a company like this? Disgusting experience, to say the least.
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Went a few times for retaining wall bricks. Very nice people, even the workers in the yard. You don't find that at many businesses.
The people here are amazing! Extremely helpful! My favorite stone yard!!!
Truly don’t understand why we were treated with such disrespect. There was a confusion on a product due to language barrier and instead of trying to fix the problem we were told to leave and take our business elsewhere even though we have already spent thousands of dollars at this location. Instead of trying to calmly explain I was yelled at. I do not recommend.
My family has been happy customers up until today. We were treated with such disrespect it made us feel belittled. Due to a language barrier and a mis understanding, the confusion caused left us being denied service and told to take our business elsewhere. We were yelled at, given attitude and no help on clarifying what we did not understand. It is extremely upsetting especially when we have taken our business there for numerous occasions and have already spent thousands. Instead of turning away paying customers due to a misunderstanding, they need to work on better customer service and how to be more clear. Your customers are not people who you should yell at or belittle, complete outrageous.
Most everything you need, for pavers and stonework !! Plus advice.
I had some material delivered and both the supervisor/ driver were professional and accommodating. If I need anything else in the future I will give them a call for sure.
Very knowledgeable and helpful when we needed to find replacement stones for our broken steps
Deli
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