North Hollywood, United States
13400 Sherman Way
N/A
+1 8189830103
My mother was referred to Valley Palms Care center after her Hip surgery for rehabilitation. I wasn’t sure in sending her there because not too many reviews. Also, because I was scare due to the Covid-19 and not being able to there with her. First off, I am happy I did send my mother there. My mother was well taken care of for the 9 days she was there. The entire staff of Intake, RN, LVN, case and social workers, Therapist and even the food was amazing. I am so Thankful to Carly (Supervising RN) for always being so prompt in responding to my emails in regards to any medical concerns I had for my mother. Carolina and Marites case and social worker for being so efficient in processing all that was needed for discharge and in Home support. Rene for always making sure my mother was clean and helping her by applying cream on her back so she wouldn’t get any bed blisters. Lina and Garret for helping her get stronger with therapy. My mother was so pleased with all the cleanliness, care and empathy she received at Valley Palms Care Center. We can totally recommend Valley palms for Rehabilitation.
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I was a patient at this facility for 10 days and I would not recommend care at Valley Palms. I've never been in a care center before so I had nothing to compare it to but I do know what neglect is. Throughout the night I would here patients calling for help in need of bathroom assistance or drinking water but the nurses rarely would respond. I felt terrible for these elderly patients so much that I started using my call button to see if I could help. There are some good nurses but it's a gamble that you are going to get one who really cares and pays attention. The food was not bad, very balanced and filling. The area where the care center is located is not desirable and the building itself is very run down. Not esthetically appealing. I'm sure the staff is on overload due to the intensity of the covid and I have taken this into account in order for me to post an honest review. With that said it boils down to the lack of compassion and going through the motions type of care given or not given. These are people who unfortunately are ill or not able to take care of themselves at present and they need to be treated with respect, dignity and understanding. The day of discharge was an absolute nightmare too many details to cover so I will just suggest you or someone in your family help with the planning for your departure otherwise you may wait all day without eating or any care as you have already checked out on the nurses watch and chart. Better care makes for happier patients.
My Dad has been staying at this facility for the last 2 months. The staff is very kind and caring especially Sam, Anthony, Venessa and Crystal. Thank you for taking care of our loved ones! God Bless!
I would like to thank the nursing staff especially Viola and the social worker Ms. Nadine. They all took such wonderful care of my Father. I was amazed at how sweet the nurses treated my Dad. He got excellent care and physical therapy. I visited my Father often and he was always clean and fresh. His bed and room were clean and fresh smelling. Ice water and cool drinks are available at each station and each bedside. The outside patios are inviting as is the front lobby. My Dad was too ill to take part in many of the activities, but he did attend the Sunday service and it was very nice. I was treated like family each time I visited, and I felt confident leaving my Father in the care of such good people.
My grandmother was was taken care of very well here. Special thanks to care giver Urania, for making my grandma fell relaxed and safe. I would also like to thank Nune from administration , she is so caring , helpful and generous. She was always there for my grandma with a smile if she needed something. She is very passionate at what she does. I am also thankful for the wonderful physical therapy team for making my grandmas recovery so much fun and easy. May god bless all of you for all your hard work.
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