Vancouver, Canada
1147 Grant St
N/A
+1 6043458428
DeliveryIn-store pick-upIn-store shopping
I collect a lot of limited edition screen printed artwork. I have so much, it would cost me a fortune to get custom framed art, although i do have some custom framed. I decided to look into getting my own mats done, to see how it would look in a regular frame (I use front loading frames from SpotLight Displays). They couldn't of turned out any better.. literally looks like it was custom framed and cost me a fraction of what it would cost for custom framing. The folks at Custom Mat were super helpful through the process and any time I e-mailed, I received a response within a few hours or by the next day. The mats came shipped in packaging that prevented them from being bent. Overall 10/10 product and service. If you don't want to sell an organ for custom framing, you should try these fine folks first.
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Customer service is absolutely outstanding! By far the best online purchase experience I have ever had. For my mom's 75th birthday, I wanted to have a special picture frame with matting that all the party guests could sign. I was hoping to have the number "75" cut into matting and put a collage of pictures inside so that she'd have a truly special keepsake. I didn't see anything like it on their website so I sent a request to their customer service email hoping they could at least offer some alternatives. Amazingly I had a reply within minutes (on a Sunday no less) confirming they could do it and within only a couple of emails we had all the details ironed out and everything in process. They even offered to help with my tight schedule and rush the production and shipment so it would arrive in time for the party. They updated me the entire way through production and even sent me a picture of the finished product to make sure it was what I wanted. When shipped I received regular updates including a followup once they saw the shipment had arrived. The finished product was absolutely perfect and everyone at the party was truly amazed. It's now hanging at my mom's house in a proud location where she still stops to read all the well wishes every time she walks by. I really can't say enough about how good the experience was and about the quality of the workmanship. I will definitely be buying all of my matting and framing from here from now on. I'm now finally excited to go through the process of framing all the pictures and art I've collected over the years, can't wait to see them on my walls!
Richy answered my questions promptly, responding to my initial email in just minutes. My mat was completed much faster than I expected, and I was able to pick it up less than 12 hours after ordering. Richy was very friendly and knowledgeable when I arrived to pick up my order, and even took the time to follow up a week later to make sure I was happy with my mats. The mats themselves were better than I imagined, and the prices are unbeatable! I will definitely be a return customer.
Richy from Custom Mat Boards was an absolute delight to deal with. I placed an order regarding a custom print that I had trouble framing. I went out to a custom frame place and asked a pricey amount but I wasn't looking for high end quality, I was looking more of a budget friendly frames so I found Custom Mat to help provide me custom mat boards for a standard 16x20 frame. I ordered a few and made a mistake on one order and reached out to Richy and he resolved the issue in minutes. A few days after the product was shipped within 2 days (BC to ONT) I was super shocked but the matte in the frames look absolutely amazing. Happy with the quality and the option of choosing your mat colour. Looking forward to continuing my business with Richy at Custom Mat Boards.
I needed to custom frame an art print and left the craft store frame department slightly defeated. I found custom mats through a google search and decided to give them a try as they where Canadian. The steps to measure your matboard dimensions where super helpful and easy. I was able to customize my mat to the exact dimensions I wanted and WOW. I got a confirmation email right away, and a follow up email with tracking details. I bought my print Saturday and now its custom and complete on Wednesday. Amazing customer service and product. I would recommend this service to anyone wanting to custom frame themselves. 5 stars and more for this company. I will be back again and again when ready to frame more prints!
Excellent customer service. I goofed and they fixed it with no extra charge. Everything was delivered across the country in perfect condition and quickly. A great Canadian company.
I recently ordered several custom mats and the delivery unfortunately went missing amid all the extra volume that Canada Post was handling due to Covid. Richy was extremely attentive in responding to my emails and was quick to offer to reproduce the order. I decided to give it a few more days in the hopes that it would turn up on its own but when it didn't, I went back to Richy and he immediately shipped a replacement. I would highly recommend Custom Mat for anyone looking for custom mats! All in all, it has been a pleasure doing business with this company.
Fantastic service and very competitive pricing. Ordered 5 frames and mats which arrived promptly and well packaged. Slight problem (which might have been caused by me) with the sizing of one of the mats and Richy sorted out immediately. Also, great communication from ordering to receipt. Highly recommended.
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