Vancouver, Canada
8326 St George St
N/A
+16043253399
Don’t listen to the one-star reviews, they’re just salty that they had to use the insurance, as is the right of the company to require. The car I used was great, I had no problems getting it or driving it.
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If I could give them zero stars. I would. When I called In to ask about a truck rental, they could not have been more dismissive. They passed me around from operator to operator until they finally told me that they could not help me. They said I had to reserve online first. The first person could have told me that before they wasted 25 minutes of my time waiting for them to answer the damn phone. They lost my business and I hope people look to other companies like Uhaul or Dysco for their truck rental needs because at least they take the time to do things right the first time.
Never rent with this company if you have an international licence. We went to pick up our car yesterday. We had purchased through Ace Rent A Car Vancouver but they are operated by Discount car and Truck on arrival we were advised that we had to pay their compulsory insurance. We had our own car insurance and they advised that this was not accepted would only Canadian insurance is accepted. It was Christmas and New Year's season with a lot of companies booked out we had no other option but take the car. Our booking went from being 367cad to 578cad. We also received our car that had only half a tank of gas. This is just really unprofessional for a rental car company. We have used rental car companies like hertz, budget and enterprise before in Canada with no issues. I would not recommend renting with these guys or any third party company that is connected to these guys.
We booked through a third party and no additional fees were listed. Upon arrival we were told that international customers were required to purchase Discount Rental Car's collision insurance and they were no longer accepting insurance through credit cards or any other insurance. We were told this policy only applied to non-Canadian customers. This fee was 30 per day, which for us translated to an additional 300 total. The representative said that this was communicated to all third party sellers and upon asking to see the contract could not produce it. The only evidence that was provided was an unofficial piece of paper that stated the fact. In addition, the representative also stated that this information could not be found online because they only allow Canadians to book online and it ot possible\ to book otherwise. We paid the fee and called the third party we booked through. They were unaware of the policy and reached out to Discount Car's corporate office who refunded the fees. Definitely seems like something sketchy was happening at this particular location.
The gentleman with whom I dealt at Discount Rentals was polite, friendly and helpful. My friends and I really enjoyed driving the Dodge Durango we rented. It's comfort and space were exactly what was required. A positive experience overall.
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