Vancouver, Canada
2536 Granville St
N/A
+1 6046815155
DeliveryIn-store pick-upIn-store shopping
Recent visit during the store sale, we were fortunate to be assisted by Punchy. Very friendly to talk to as well as patience for us to decide. She got to know us and our home environment to provide us with honest opinions and recommendations from product information, back order timelines, shipping and warranty. All other staff are friendly and helpful as well. Thank you!
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The furniture is incredible, but the service is horrible. I have been there a few times and have been poorly attended in most of them.
My recent experience with EQ3 was negative and stressful. Like all sales people, the sales person was nice enough when she was selling me 4000 worth of office furniture all at once. However, potential buyers should be cautious as the sales people, the managers, and the installers are unknowledgeable about their products. The only desk EQ3 sells has a bar that prevents the only keyboard tray EQ3 sells from being installed on it, but EQ3 will sell you both. The delivery and installation was a difficult experience. It caused me a lot of stress and wasted a lot of time. At the time of COVID, I had to have installation people come back to my place twice and still they could not do the job because the only keyboard tray EQ3 sells doesn't fit the only desk EQ3 sells. When I spoke to the manager, Kevin, as customer service, he reimbursed me the installation fee for the keyboard tray. He reimbursed me the installation fee for something that did not and could not get installed. Not to charge me installation fee for something that could not be installed is legally required, it is not customer service. To offer it as customer service would be laughable if my experience was not so stressful. The day I went to return the key board (another couple of hours of my precious time wasted), a woman named Kyla introduced herself as manager. When I described the events that led me to return the keyboard tray, she told me the keyboard tray was final sale, but she was happy to make an \exception\ and refund me. She thought that was the pinnacle of customer service. They had sold me a 336 keyboard tray that did not fit a 500 desk that also they sold me and she thought she was doing me a favour and \making an exception\ to reimburse me. There is a lot more to the story and I have a lot more to say, but my time is too valuable and the readers can make their own decisions. The one star I gave I had to do to be able to post this post.
I went into the store to view a sofa I wanted, but it wasn’t on the show floor. The staff at the front door took his time to describe this model to me as best as he could. They made sure to have everyone entering sanitize their hands and enforced mask-wearing (someone in the store was walking around with his mask below his chin), so I felt safe that they took COVID-19 precautions seriously. I ended up buying another model — the whole process was so simple, stress-free, and efficient. They called me in the week leading up to my delivery confirming the date, called the day before with the time range, and when they were 5 minutes away. The delivery men brought it into my unit and the sofa was already assembled (I just needed to attach the legs). This is my first non-IKEA couch purchase and I’m never going back. I’ll definitely be picking up more things from EQ3 because this was such a pleasant, easy experience.
Beautiful furniture and exceptional service. Kevin and his team in Vancouver went above and beyond to make sure we were satisfied and treated us as valued customers - a sentiment not often experienced nowadays. We will definitely be purchasing from EQ3 again.
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