Vancouver, Canada
1388 Richards St
N/A
+1 6049796200
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
I believe context is always important, so let me start by saying in the last year we have traveled across 3 continents, and several countries, staying at dozens of hotels from 4 to 5 stars. The LEVEL layout is simple but beautifully decorated while in its simple layout highly functional. The rooms and the building facilities are meticulously well maintained and clean. The location is exceptional as it is in a quiet part of Richards, but still, it is only an 8-minute walk from the sky train that makes it the best for flying into Vancouver's airport. Its location is a 5-minute walk to the waterfront paths and just a few steps to shops, as well as a 5-minute walk to a ton of restraunts and stores. Topping it all off the Staff and Guest services are the best that I have seen anywhere around the world and I can state that from experience, I can say they rival and sometimes exceed that of 5-star hotels. The staff is always there with a smile and kindly offering assistance without being pushy. It left us feeling safe and comfortable when spending so much time away from home. The TV's and digital cable system had great coverage. The internet is extremely fast and stable. On top of all this what put this stay at the LEVEL over the top for us is the heated bathroom floors. I can't say enough.
like
I stayed at level for 5 months and was thoroughly impressed. The location is great, the staff is amazing, and I loved the amenities. I will be staying here again in the future!
I had a flood and one of my saving graces was The Level, with it's welcoming staff and great concierge service. Janice and Cesar were so helpful and accomodating. I highly recommend this building, it has great finishes, is well equipped, and the staff is outstanding!!
Socialize with friends in the rooftop hot tub, or take a plunge in the adjacent pool to escape the summer heat. Soak up the sun or read a copy of your favourite book in poolside loungers.equipped fitness centre is the place to work on your personal health and wellness. Boasting premium weightlifting and cardio equipment, it also offers some of the city’s best personal trainers.
5 stars
We stayed at Level for a month while our condo in Kitsilano was being renovated. It was a great experience. The building amenities are fantastic, especially the gym which is very well equipped. We also made regular use of the hot tub, pool, steam and sauna. The unit itself was really well appointed, and the common areas in the building were spotlessly clean. The concierges were unfailingly polite and helpful. Special kudos to Mark who uncomplainingly brought us fresh bedding at odd hours when one of our cats was ill, and Cesar who always seemed overjoyed to help us out with anything - the embodiment of great customer service. A couple of small issues that arose in the unit were dealt with swiftly and professionally by the on-site maintenance team. We're Vancouverites ourselves so fully appreciated the location, which is just steps from the seawall as well as grocery stores, drug stores, local organic market stores, and the excellent restaurants of Yaletown. I would advise checking on the date for the annual fire inspection, as this was the only issue we had while we were there - it's legally required so absolutely not Level's fault, but involved three days of alarm and intercom testing which is tough if you work from home. It would have been helpful to have been informed on move in that this was happening during our stay.
The lady who work at the guest service is very rude and disrespectful. She never make eye contact and shouldn't be working there.
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