Vancouver, Canada
999 Canada Pl
N/A
+18337923294
Just returned my rental car. No extra charge. I was late for half hour and it was okay. The car that I was given is a Dodge Charger. Very new and good!
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I had such excellent service from this agency. Shivam N and Muhammad D were absolutely outstanding! They made the experience exceptional. I rented 2 years ago with amazing service and it’s the reason I came back and will continue to come back to this location. Thank you very much again! A
Had a nightmare of an experience at this branch. First, good luck getting anyone on the phone. Took at least 15 calls over a 30 minute period. Second, the check in process was botched. No one at the front desk for 5-10 minutes. Then once you're checked in, they send you down a few floors to the hotel parking garage where you go on a vehicle hunt to find your rental amongst all the other cars in the hotel garage. No one is in the garage to do an inspection with you so I'm getting the blame for a shallow dent near the bottom of the passenger door that is hard to notice (see picture - I'm fighting a 1600 charge for this!!! infuriating). Third, there wasn't a validation ticket in the vehicle like I was told and the employee had already left for the day when I went back to the kiosk. That had me stuck in the garage for a bit longer. Total check in time took over an hour. Enterprise/National will be losing an emerald customer for both business and personal travel primarily due to the outrageous charge that I'm certain didn't happen on my watch. If they can't even answer the phone, what makes me think they can do a proper inspection after the previous customer checked the vehicle in? Avoid this branch.
The Canada Place National Rent A Car is in the Canada Place Parkade. To find it, search for \Canada Place Parking\ in Google Maps--it is the search result called \WestPark Canada Place\ with street address of \999 Canada Pl.\ If you follow Google Maps, it will take you there. Drive north on Howe St until it turns into W. Waterfront Rd-- that is where the entrance to the parkade is. Ask the traffic authorities stationed at the entrance how to get to National. It is at level P2 of the garage. Follow the signs in the parkade to get to National. See the attached photos for reference.
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