Vancouver, United States
3665 NW 32nd Ave #100
$$
+1 8003345000
N/A
EDIT: I’m updating my rating from a one star because someone from the social media email finally helped me get my order. Not a great experience overall but I’m thankful I finally have my package. My order was out for delivery Friday and the driver said that the address was incorrect so my package went back to the warehouse. Driver lied, as the address was definitely correct. I’ve owned this home for 11 years and I’ve never had an issue like this until now. Called and spoke to a rep that was pleasant and she confirmed the address was correct but she would note the account that it is correct so it would be delivered next business day. Here we are on the next business day, nearly noon and my package is still sitting at their warehouse on exception. Called and spoke to another pleasant rep who confirmed my address was correct yet again but couldn’t explain why it wasn’t out for delivery. She said she would get in contact with management at the warehouse and call me within an hour. It’s been 2 and a half hours and I’ve heard nothing. Unfortunately just being pleasant doesn’t get anything done for your customers. Actions need to be taken to ensure your drivers are actually doing their jobs.
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My package was scheduled for today and was delivered on time. Package was in great shape. No complaints. Happy customer Thank you ontrac
Driver drove onto the sidewalk (all 4 wheels) and then threw the package down the walkway to the front door. What a joke
100 PERCENT will NEVER use again. . If there was a way I could give negative stars I would. ordered an item online. shipped via ontrac for delivery on 3/15/2021. items never showed up. tracked packages and showed DELAYED. called them on 3/18 and was told items could not be delivered due to drivers confusion with address. apartment complex and no apartment number on label. the items were to go to the office but they didn't even check (a simple phone call would have alleviated this). was promised that these items would be delivered 3/19. they were not . showed delayed until 3/22. Called and was told that items were delayed and I was assured they would be here on 3/22. I guess we'll see.
I wish I could leave less than one star. If it all possible, you should always avoid shipping anything with OnTrac. I have had nothing but issues. The most recent interaction has been extremely frustrating. I ordered some items that I needed by a certain day, but I gave myself plenty of time. My order arrived at the nearby facility on Friday 3/13/21 and said it would be delivered Monday, 3/15. On Monday it updated and said it would be a delivered on Tuesday. On Tuesday updated and said it would be delivered on Wednesday. On Wednesday it updated and said to be look delivered on Thursday, which is when I decided to call. The person that I spoke with was pleasant, but could not help me. He said that the package was “probably lost” because it hadn’t been scanned in 6 days. He sent a message to the warehouse and said someone would call me. No one called me. I called again today and was told that they would escalate it. I still haven’t heard anything back, and I needed my order by Monday at the very latest… I was told that they do not do Saturday deliveries in my area so there’s no chance that I will get my order on time even though I ordered it with over a week to spare. Everyone I’ve talked to who keeps mentioning that it’s probably lost which makes me wonder how often packages just go “missing” at OnTrac warehouses. Buyer beware.
I had ordered a package with the incorrect address (I was one number off) and they took the time to call and let me know my package couldn't be delivered to that address. I was able to update the address and will get my package soon. It's nice to know they take the time to do that, I know some other companies would not. The customer service was great as well!
I don’t usually leave negative reviews but I’ve had several things shipped to my house over the years via ontrac and only one was delivered on time. The rest were days or weeks late. Very, very, very unimpressed with their performance.
Ordered tires from Tirerack.com and OnTrac is their logistics provider. They have had my tires 30 minutes from my house for 5 days and show them out for delivery, yet they never show up. When you call their customer service they act like they care and promise to call or email to correct the problem, but never do. Today is day 6. No call from them, no email. Worst logistics company.
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