Vancouver, Canada
1870 W 6th Ave A4
N/A
+17786826964
Andy was friendly and very professional. He made me feel comfortable by handling everything in my suite cautiously, explained what he was doing in easy words, and cleaned thoroughly before he left. He was extremely diligent. He discovered that the problem was in the building beyond my suite, and after he left, other plumbers contracted with the building management came to resolve the issue. I didn’t have to clean at all when Andy left, but now I have to. Thank you so much! I am Kevin’s tenant. If I get my own house, I will definitely call Reactive Plumbing & Heating.
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Phil responded immediately to our water main leak on a weekend and made a temporary repair. He and Andy then returned to replace the water line. Their work was well done, competitively priced and prompt. They even helped us out by arranging some supplementary work. We were very happy that we called Reactive and will definitely use them again.
Fantastic service, Reactive went above and beyond to fit us in when we needed our garburator replaced. Turnaround time - including getting parts - was incredibly speedy. Phil was great to deal with, very responsive, explained everything clearly and left everything spotless! Highly recommend.
We would highly recommend Phil at Reactive Plumbing and Heating. We had a leak underneath our bathroom sink and we researched some options. Compared to other companies we had contacted, he was very responsive and straightforward. We're not always available to get on the phone, so it was nice that he was communicative over text. He was able to provide insight on the problem and a quote right away. Phil even fit us in at the end of his day on the same day we had contacted him. Not only did he fix the problem (replaced the p trap), but we were pleasantly surprised that he also installed a nice pop-up drain stopper (ours had been previously missing). Overall, we couldn't have asked for a better or more efficient experience. Thank you, Phil!
Top notch service. Highly Recommended. Update Nov 19, 2020 Reactive is now our “go to” for all things Plumbing and Heating. I’m looking forward recommending them to all of my contacts. Their service has won us over and we will be loyal customers for as long as possible. I’ve been searching for a reliable and trustworthy plumber for years and feel relieved that I’ve finally found one. They were able to squeeze in our 3 bathroom renovation project and performed the work in a timely manner. Their workmanship was of a high standard and both Phil and Andy were extremely pleasant to deal with. While they were here our fireplace also needed repair. Phil spent over 2 hours attempting to fix it but the issue was unable to be resolved. I tried to pay him for his time but he refused and said that he couldn’t accept payment for a job that he couldn’t fix. That’s what I call professional integrity!
We called Phil Saturday morning on a long weekend and he was able to help us out later that day! Phil communicated well to let us know when he would arrive, was efficient, and friendly.
Phil installed a gas heater for our swimming pool. The first gas fitter we dealt with never showed up. The second one did it wrong and all their work had to be redone. The third one promised to come but never showed up. Then we found Phil/ Reactive. Phil did everything quickly, efficiently and correctly. Got us up and running and we passed our inspection with flying colours. Very reliable and very competent! I would highly recommend for any job. Phil will take the time to do the research necessary to do the job properly!
I’m so impressed with the service I received from Reactive Plumbing. I called one evening with a blocked sink and had a plumber on the doorstep at 8am the following day. I was even told if it was urgent someone would have come out the evening I phoned. The plumber who arrived was extremely friendly, polite and diligent. He also left the kitchen clean and tidy. I have had a plumber to the house before who was a nightmare. Not the case with this company. I urge everyone to make Reactive your first call and save yourself a lot of grief. I certainly won’t use anyone else going forward. Thank you for your outstanding customer service - and a job very well done!
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