Vancouver, Canada
1132 Robson St
$$$
+16046898813
N/A
I had a great experience at Robson Optical. After having a less than pleasant experience at another store (Clearly Optical) as few doors down, I stepped into Robson and had the exact opposite experience. The gentleman who helped me was extremely lovely and friendly - and patient. I tried on about 20 pairs of glasses and he soon learned my style and was assisting by pulling out options he thought I may like. I'll definitely be using them again, and would recommend them to anyone in a heartbeat. They also had my readers ready for pick up only hours later.
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I've been buying sunglasses here for the past 15 years. Always great customer service, good selection, good follow-up service and fair prices with negotiation. I won't go anywhere else! :)
I was missing a nut from my sunglasses and I went to 4 different places to try and get them fixed with no luck. I ended up at Robson Optical where a gentleman by the name of Justin was able to find a nut that fit. I did not purchase anything but the customer service was still exceptional.
Been going to Robson optical for over 10 years.... They have always had the largest inventory and lowest price up front for anything I was looking for. Highly recommended.
In ny experience I thought the staff was friendly and helpful. Loyal to their customers. Good place if you are looking to take your business long term.
Very helpful staff, I think it was Gena that helped me both times. She’s awesome, tries hard and makes sure you’re happy with your purchase.
The worst customer service, they were giving me attitude like I’m taking the glasses for free, which made me take my business somewhere else. The worst, don’t waste your time or Money.
Love these guys...been going here for years and go nowhere else for my sunglasses needs. Yes, like another review said, they have artificially high prices and offer up a discount right away. That being said, generally their discount is much less than you pay at other locations, and gets even better the more you buy. Great follow up care too, always offering to clean and adjust my old pair when needed.
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