Vancouver, Canada
1004 Robson St
N/A
+1 6046291320
In-store shopping
Picking up boxes for work.. Look s fancy inside
like
Processed a return that took quite some time but all good.
Amazing place! Helpful staff
It was a real great pleasure for me to visit this Swarowski-Branch on my last day in Vancouver and to be served by the very friendly,smart and open-minded Indian Lady! The Item I have chosen will always remind me of our nice and funny conversation !!!
I called to ask how to clean my Swarovski jewellery and I was told she had no idea. I said I have 2 different jewellery cleaners from Peoples she told me not to use either and wasn’t familiar with that product (which I understand because it’s from Peoples not Swarovski) I asked to speak to a manager she said she’s on vacation. I waited awkwardly for her to give me a suggestion as I had not had my question answered about how to clean the jewellery. I finally broke the silence and asked what should I do then? It wasn’t until then that she recommended me call another store. Heavy accent, hard to understand, and spoke to me like I should know this already. Newsflash: If someone is calling to ask means that they obviously don’t have the answer. You need should treat all customers with the same patience and kindness every time. No matter how long you worked there for or how many times a day you get asked the same question. Swarovski isn’t cheap. Also, don’t assume that customers know the same things the staff should. Staff are supposed to be the experts not us.
They need better customer service training and inventory knowledge. Went in the store to inquire about an online sale item and two sales associate kept showing me the wrong earrings and kept insisting it's the correct one. I asked her to check the item # to double check that it's the matching inventory online but she didn't want to cause she was positive it was the correct one even after I told her the earring online is showing a larger measurement than the one she was showing me. She finally checked the item number on the back of the earring and was surprised it's not the same item. I think she was the store manager. I asked her if she could help me check which other stores still have it and she told me Tsawwassen Mills had it. I told her it's too far for me to get there and if it's possible for me to purchase it and have it shipped to her store. She said no but she didn't seem sure about her answer.
Staff suggestion was incorrect about the product and the receipt they gave me had a problem so I couldn't even return. They were very slow and not so helpful. don't recommend this branch.
Great store. Really nice employees. I bought a gift for my girlfriend and they helped me in finding the right gift.
Deli
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