Verdun, Canada
4401 Wellington St
N/A
+1 5147699449
DeliveryTakeawayDine-in
Toilets
Halal food
Sorry to say the shawarma is a gummy meat with no flavour what so ever the shawarma chicken like you are eating uncooked chicken as soon I took the paper out in order to eat the sandwich the bread fall a part in another way I’m so sorry to say it but it’s a waste of money not worth it at all maybe I will repeat just for falafel but not for anything else I can see the employee are un experience it’s like it is a lose business owner don’t give a dam what’s going on or he is rich just having the business for fun, anyway not worth it to go back , btw non clean table broken toilet are disgusting floor greasy, what I taste what I see what I type .
like
Been there twice, and had horrible customer service. You can see they treat their customers differently depending on their race. not professional at all! food is average, thank goodness there are other Lebanese options in the area, I will definitely not go back!
Order was never delivered. We called them multiple times (2 hours after ordering) to follow up but there was no answer. Finally, 2h40 minutes after ordering a delivery person called us saying they had the wrong address. We told them we didnt want the food anymore because we assumed it was never coming and made other food (we found other reviews talking about deliveries never showing up). The delivery person said the time of order on the invoice was 7:10 , but we had called at 6:10. I sent them a screen shot of my call-logs to prove it. Did it take them 1 hour to put our order into the machine? Did they forget our order completely and then rush to make it when they saw me calling back multiple times? i guess we'll never know because the delivery man never called us back after saying they would call the manager to see what to do next. I understand that delivery is in high demand during covid, but 2h45 delivery time while not answering the phone is unacceptable.
If I could give less that one star I would definitely do it. This was the worst experience and customer service ever. We kept calling to get news about our order (that was placed at 6 pm on 03/16) and they were just saying that the order was on it's way. They weren't picking up our calls and at 7:25 we called from a different number so they picked up and ketp lying on us. We asked to talk to a supervisor and then Karim, \the supervisor\ told us he wasn't able to do anything and offered us to cancel the order , we didn't agree on that but he put us on hold and after hang up again . After that no one was picking the phone and at 8:05 pm after 2h of placing the order the delivery guy shows ups when we were never told what was the result. Everyone at that Amir wasn't helpful and clear. I'm really disappointed because no one was taking responsibility and initiative. I don't think I'll be ordering from that place again.
First time for me! Food was very good, but it showed that the guy serving me didn't want to be there. He also forgot 6 of the Falafel I ordered, but charged me for it.
Deli
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