Vernon, United States
2305 E 52nd St
N/A
+1 3108905413
First dealt with Steve everything was smooth and easy until 6-8 months later the floor starting to crack and bubbling up. So I tired calling and no one ever picks up the phone and when someone picks up the phone I get the run around that someone will call me back and no one ever call back. I waited for over a week and called again finally got a hold of person name Mike then Mike and I started playing phone tag and nothing gets done. Long story short... Customer service is not there after the job is done, REDRHINO doesn't stay behind their workmanship and products, and I'm left with cracked and bubbling floors.
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I had redrhino out to put some epoxy down in my garage. The team was very friendly and clean, and my floor looks much better now with the epoxy flakes. Couldn't recommend highly enough!
This review has been a long time coming. We hired Red Rhino to do the floors of our new dog care facility and every aspect of the finished product has been a nightmare. Firstly, we ordered a smooth coat epoxy floor, confirmed on a signed contract and instead received a rough floor finish, being told by Michael that be thought this was a better option and what he has seen in vet offices. I have never seen a rough sidewalk consistency in any vet office. This was two days before we had to pass our final inspections to open and had to have him redo the entire job. With that, we lost a day of final work and had to enter the facility before the floors were fully dry, to which permanent set in marks occurred, in addition to the hair and dirt they had already sealed into the floor. We did not have time to have him redo the floors in the grooming room, to which we now have a floor in a high dirt high traffic area that is IMPOSSIBLE to clean. We have to literally scuba it on our hands and knees every night to remove the dirt. We asked to have our logo installed at the entry and showed him the exact specs provided by the graphic company, who specified the type of finish that would have to be used. He ignored that. See attached photo of what our logo AT ENTRANCE looks like now. Every aspect of our floors is a chop job. We've informed Michael that we will be taking taking him to court to recoup costs as we are now finally in a place where we can have the floors redone. We will be going out of pocket to redo the floors and lose 3 days of income having to close. Stay away from this company. Massive waste of money and time.
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