Aurora, United States
1200 N Highland Ave
N/A
+1 8007864483
Just made a double red donation. The staff were consciousness and polite. My phlebotomist did a very good job and answered all my questions. This is my second time going here and plan to schedule here again.
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I went for my first time. I did what they call a double . During it on the return the blood was pushed under the skin but not in my vain. I'm a big boy so I'm not in pain but scary it started bubbling up with blood. Now it's been over 48 hrs an I still have not received the 10-25 gift card of my choice an they have my number an email an tell me nothing they got half of the double . But said I would get paid via gift card for whole thing. Yet they never paid me.
The staff is always so nice and helpful!
I had the pleasure of meeting Ashley today, as she pre-screened us (my sister and I) upon arrival. She was nothing but professional and made sure we were in compliance with the Covid Procedures at this time. It was the end of day appointments, and was told that they had been EXTREMELY busy all with pre-booked appointments for Whole Blood, Platelets, and Plasma, but didnt make us feel like they were hurrying to get out of there. Ashley drew my blood and I barely felt her poke me. I donate one a season, and she just made my visit just that much more important to me, and I have been donating there since 1984. Such a JOY! I will be looking for her again at my next donation... WAY TO GO ASHLEY!!! \u003c3
I have never donated blood before and thanks to this place I never want to ever again. The staff was completely rude and disrespectful. They did not care that it was my first time donating. One dude pricked two of my fingers, he angled one of the needles poorly and cut my finger open and I ended up bleeding through 3 bandaids over a finger prick. Next, one lady failed to warn me that she was opening the needle (considering I have never done this before it would have been nice to know) and I told her to hold on because I was not ready. She then proceeded to tell me I am not allowed to donate anymore because I “wasted a bag” when she didn’t even stick the needle in my arm. After asking why I am not allowed to donate all of a sudden 3 staff members approached me claiming that they only had 10 seconds to stick the needle in me and that they no longer trust me to give blood. They have absolutely no regard that some people may be nervous, they give no warnings prior to them doing anything, and I have never seen staff so disrespectful.
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