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Hillcrest CARSTAR Collision Center

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Vestal, United States

carstar.com
Auto body shop· Auto dent removal service

Hillcrest CARSTAR Collision Center Reviews | Rating 4.2 out of 5 stars (5 reviews)

Hillcrest CARSTAR Collision Center is located in Vestal, United States on 2813 Old, Vestal Rd. Hillcrest CARSTAR Collision Center is rated 4.2 out of 5 in the category auto body shop in United States.

Address

2813 Old, Vestal Rd

Phone

+1 6077979999

Amenities

MechanicToilets

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet

Open hours

...
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K

Karlene McGowan

They are the best my husband and I are very satisfied with their work. And will recommend them to everyone! Kept us updated every day, communication was excellent and staff very good. Anthony was so professional and helpful.

E

Ed Mohring

Hillcrest Carstar in Vestal did outstanding work in completely restoring our 2014 Toyota RAV4 to like new condition after major damage was done by a deer strike. Every detail was done with precision workmanship. We are very pleased with their work and would highly recommend Hillcrest Carstar in Vestal.

D

Deb Johnson

Friendly service. Answered questions in quick time via text and phone calls. Repair to damaged auto body looks like new. Detailing exceptional.

G

G D

They tried to charge me 1800 for repairing the rear bumper when the actual estimate was maximum 800. After getting back the car it also missed the cover of the trunk for some reason. Honestly, they did everything wrong. Would recommend any place other than this.

B

Brian Sirgany

Pro: Carstar did a good job with the body work. Cons: The communication from Carstar was not transparent. My vehicle was initially quoted to take about 10-14 days, it took 5 weeks. I understand there are delays (especially with the pandemic and delivery of parts). I did receive text updates about the continual delays. This is all fine. The main issue I will not recommend this business is the fact they were not honest with the completion date. What they told the insurance company was different from what I was told, as a result my rental car expense was greatly inflated. Upon pick up no one showed me the work they did on my car or what was done. The main focus was to sign the paperwork, pay the deductible, give me my key. They made a point to ask about a survey I will receive and they asked for a “10” on the survey. They also made a point to tell me about a discount I can have for future Penske truck rentals. I’m not sure about the significance of that. Lastly, every employee other than the person at the checkout desk and estimator were unmasked and walking around the office without any face coverings. As a customer and fellow community member I view this as unacceptable and unsafe. This shows the office policy has zero respect for our community and their employees during the pandemic.

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