Farnham, United Kingdom
Hale Rd
N/A
+44 1252444436
I’ve taken my pup into the Aldershot and Farnham branches. I’ve had the pleasure of being dealt with by a lady called Tina. She really was the personality I needed going through a hard time with my little buddy. She really is an asset to the business. Business owners like myself search for people like Tina constantly to represent and be an asset to our business. She gave me 101% faith that Little pup was in caring hands.
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They took care of my sick tiny chihuahua puppy Winnie over the weekend. It was a very worrying upsetting time but the staff were very understanding professional and reassuring, all the covid prevention safety measures were made on arrival and pickup. My pup is now on top form and back to full health. i will be eternally grateful for all their help, as it was 50/50 at the time, as she was so poorly.
Very helpful all round, everyone I came into contact with, the receptionist, the nurses, and the vet. I felt listened to and the help was excellent, and gave me confidence.
Not impressed at all. Was immediately put on hold for 3 minutes and then was cut off during conversation. Rang back immediately and again put on hold straight away for 5 minutes before speaking to someone. Was put on hold again. Phoned a different emergency vet who immediately answered and gave me advice and told me to take my cat straight in. Was seen immediately at that vets and I am now considering changing my normal vets based on the fact that their emergency vets are Vets Now. Unfortunately I had to have my cat put to sleep. Having to spend the time I took trying to get through to and then information from, Vets now was unacceptable when my cat was in so much distress. Added to this the costs were vastly different. Consultation fee was 250 for Vets Now but only 120 for my local emergency vet.
Thank you for all you did for my cat frankie, who we miss dearly, we had him cremated and have his ashes at home, you were all very caring.
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