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+441604315818
Vets now were very helpful in arranging an emergency appointment for my Rabbit Flossie- sadly he had to be put to sleep and due to Covid I couldn’t be there when this happened, but the staff I spoke to remotely were very kind and helpful. The only thing I would say is that I didn’t receive an invoice from the practice although they took my details for this purpose. Flossie’s name was also spelt incorrectly on the condolence card we received, but again I appreciate that not taking details face to face due to Covid is more likely to cause this sort of issue and is somewhat unavoidable, and the card was still a lovely gesture giving me some closure. Thank you to the team for caring for Flossie in his final hours.
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Unfortunately my dog was hit by a car and died immediately after. It was on a Sunday afternoon when most vets are closed. My friend called this vets to ask for advice and within 15 minutes we were there being helped by the staff. They took my dog in right away and helped to make him presentable for us to say our goodbyes. This dog was very special to me and my family, so the goodbyes were difficult. The staff at this vets let me have my privacy with him, and not once did they rush me to leave, etc. The experience I had with this vets made this tragic accident a lot less difficult to deal with. They helped me with my options, let each of our family members say goodbye (one by one of course) and expressed genuine compassion for us. They were able to provide such a caring and professional service which was fully safe and socially distanced and it really did help me to say goodbye properly. Thank you to all involved, without you guys, I would be much worse for wear. Keep being the amazing people that you are!
240 pound just to SEE my dog on a Sunday night who has seen his own vet everyday since Thurs due to complications after a routine op. This was the only out of hours number we were given by our own vet. Absolutely shocking unjustifiable fees. Just shows its all about the money absolute disgrace
I would like to thank this Vets team, especially Modou and Stella, for their excellent support, advice and brilliant communication. They reassured me that they were on hand all throughout the night and were there if I needed them whilst I was monitoring my poorly dog who was recovering from a severe allergic reaction earlier in the morning. Stella was extremely professional, caring and very reassuring to me on the phone and fully advised me of all costs and texted me their contact information, sat nav post code and the terms and conditions policy document (all sent by a text message) so I felt fully reassured and informed of all costs and procedures with the Covid measures that were in place. I felt very supported and was fully prepared to know what to do if my dog’s condition did deteriorate quickly again. In this time with Covid and the importance of social distancing and having a dog who is extremely nervous and stressed out by visiting the vets this remote communication was really invaluable to me. In my experience this team are extremely thorough, caring and compassionate and have definitely proved to me that they put the needs of animals above everything else, their love of animals, professionalism and excellent communication was definitely demonstrated to me. Thank you all so very much for your brilliant support.
Very sadly, I had to take my beautiful dog to the out of hours vet and it became apparent that she needed to be put to sleep. Stella, I think she is the receptionist and the vet, a really lovely black man, I'm afraid I don't know his name, were so compassionate and kind. The vet talked me through all the options and was respectful and sensitive. They offered me as much time as I wanted with Jazzy, my dog, before and after she had been put to sleep. I was not rushed and they checked on me to make sure I was ok and that I could get home ok. Brilliant service at a very difficult time. The price was high and I don't know what I would have done if I hadn't had the money available but the people who dealt with me were all so lovely. Thank you.
Deli
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