SPUD.ca Vancouver Island

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Victoria, Canada

spud.ca
Grocery delivery service

SPUD.ca Vancouver Island Reviews | Rating 4.3 out of 5 stars (5 reviews)

SPUD.ca Vancouver Island is located in Victoria, Canada on 956 Devonshire Rd. SPUD.ca Vancouver Island is rated 4.3 out of 5 in the category grocery delivery service in Canada.

Address

956 Devonshire Rd

Phone

+1 8668577783

Open hours

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Leigh Mayoh

I will start by saying that Spud has great food. There has never been a problem with the quality of their product. The problem is that their billing department and customer service team are both not up to this high standard. In business, problems happen. It is how those problems are solved that differentiates a good company from a bad one. The billing team and the customer service team have been disappointing. My dear friend has tried several times to have billing problems fixed. She has spoken to a number of people that have assured her that they see the problem, and that the 'person in charge' would get back to them. These problems persist. My friend also posted her grievance on the Better Business Bureau site. Spud responded with a long apology and stated that she would hear back from a Senior Employee on Monday morning. It is now Friday. My friend is a single parent and has spent thousands of dollars with Spud. She deserves better than this.

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Sarah Furey

Good initiative but execution is failing and we are frustrated. We ordered a turkey for Christmas well in advance (November) and it arrived at our place 930PM on Christmas Eve! Our groceries often show up super late, one night we were all sleeping and forgot about Spud. We had to get our of bed and then get the check list out and make sure evey item was there -- two things missing. As usual. And the bananas looked like they went through the dryer! It is easy to request a refund but I want to have some confidence in my grocer! We have been getting regular delivery once weekly for about a year.

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Jemmy S.

Spud. Great concept, not so great in practice. They don't stick to the delivery time quoted, nor do they give the three hour advance text. In addition the products are all marked up about 20% and of varying quality. I really wanted to like this service but I want to be in when they deliver and they make it just about impossible. Please note - it took Spud over a month to respond to this review. Nada. Later.

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Maria Schmidt

I signed up for weekly delivery a year ago and cant say enough good stuff about them. Veg and fruit are all organic and everything has a focus on being as local as possible. You can filter by dietary preferences (gluten free, vegan, dairy free etc.) which makes shopping an absolute breeze. The only thing I don't love is that they don't inform you that items are out of stock until your order is packed and on the way. This usually happens with one item every second order or so. Still worth it.

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beenzotarmie

Have had multiple issues with the company UNDER charging me and I had to contact them to sort it out. We agreed on a plan which they didn’t follow. They ended up debiting my account a month before Christmas. Total disaster. This is a big business company not a small sustainable shop as they claim. Buy elsewhere!!