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Willow Stream Spa at Fairmont Empress

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Victoria, Canada

fairmont.com
Day spa· Massage spa· Resort· Resort hotel· Facial spa· Spa

Willow Stream Spa at Fairmont Empress Reviews | Rating 4.5 out of 5 stars (5 reviews)

Willow Stream Spa at Fairmont Empress is located in Victoria, Canada on 633 Humboldt St. Willow Stream Spa at Fairmont Empress is rated 4.5 out of 5 in the category day spa in Canada. Document Moved Object MovedThis document may be found here

Address

633 Humboldt St

Price range

$$$

Phone

+1 2509954650

Amenities

Toilets

Accessibility

Wheelchair-accessible entranceWheelchair-accessible toilet

Open hours

...
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Lisa Cottier

I attended at the end of January for an RMT massage. While the hotel is closed at this time, including its pool and gym, the spa remains in really good form and is actually a nice retreat away from crowds. They are keeping spa attendees at a safe limited capacity and are as hospitable as ever. The only thing lacking (hence rating down to 4 stars) was the availability of a male masseuse as I require a bit more pressure and don't much love when an elbow is used in place of palm-pressure.

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Katie Ross

Staff was pleasant. But when booking the extra time in the facilities staff did not inform us that the pool was closed and not available at the time of booking. They also did not give a discounted rate due to the closure. Tea was very nice but the snacks given with the tea were very disappointing - cookies were bite sized almost one bite snack pack style and did not reflect the price and expectation. Pedicure to follow treatment was delayed by due to bad nail polish, was initially accused for these results and had to completely redo nail treatment. This delayed dinner plans by an hour and was only compensated 10% off treatment due to the malfunction/time delay. Guests in group were left an hour without any hospitality. Booking at such a prestigious hotel spa, our party was very disappointed with the experience.

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Matt Tommy

The service here is amazing and the quality of the massages, facials and pedicures are really phenomenal. Seriously, if you can go every week you should! haha. Jess does a great massage and caitlin does a great facial if you need recommendations. They are all really good - i just like to stick to my go to people. The front desk and the back end office is awesome. There is a great sauna and steam room in the mens section. Mineral pool is really refreshing too. Wouldn't recommend it enough 11/10

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Philippe Hahn

Jordan Daw and his team are phenomenal! Great service, venue and value.

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Tarlan Mazarei

Amazing couple’s massage session for our anniversary! Great customer service and talented massage therapists.

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