Victorville, United States
14598 Palmdale Rd
$$$
+1 7602435100
N/A
I have storage here for several years. Helpful, Polite & Courteous Service at this location.
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I’m very upset that the whole business close when someone is having lunch . You would think they would have more than 1 employee. Very unprofessional the business should still be open while someone is on lunch . Time is of the essence now I have to wait 30 min just to buy boxes . When the rental truck is time framed !!
After much research, I am glad I chose this location to store my belongings while getting settled after a cross country move. Nena and her staff made a hectic period of transition much more bearable by offering superior customer service, multiple options every time I needed to rent a truck and flexibility when I needed it most; they kindly let me leave a truck secured overnight when it proved too much to unload in one session. My only suggestion would be to alert would-be renters that the vanbody units are not fully resistant to the elements. One could assume this to be, since they appear to be made from old, decommissioned Uhaul truck bodies; however there is no signage indicating this to be the case, as there are prominently displayed in uhaul rental trucks, so be aware.
Reserved a truck with this location online, went to pick it up and had such amazing customer service from the manager Nena, so professional and service oriented to the needs of the customer. Returned the truck to be greeted outside by Betsy Wow! Excellent service as well. This location made my moving experience a little more easy and my beginning and end of day with a smile and joy. Thank you To the manager and the staff for your amazing service keep up the wonderful work. If ever need again I will be back and sure to refer this location by far. Thanks again.
Not happy, not even close.. this location does not have the capability to process an online reservation completely. In fact, even after going inside to start my transaction from the beginning, I was told that the their system was down and they would have to process my transaction from their cell phones.. *(I thought that's what I had just done) Come to find out, since I have an out of state driver's license, (although I own a local business) I was not able to rent the pickup that I reserved but instead I was forced to rent a 10ft box truck that gets worse gas mileage and is .20 cents per mile more expensive. I requested 4 hours, was given 3 hours.. just a piss poor way to upsell to make more money.. I am completly UNSATISFIED!!!
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