Vienna, United States
211 Maple Ave W
N/A
+1 7039385000
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
We recently changed our phones and updated our family plan from Verizon to At&t and came to this location. We worked with Jessie and a few other employees and can’t thank them enough! Friendly and professional staff. He was super patient, answered all our questions, and made the process super smooth. Highly recommend going to this location if you’re considering anything with AT&T.
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AT & T do try to make their customers satisfied. And although they have some areas with no reception, I am a loyal customer for many years. Always serviced quickly and always getting best deals. Although not perfect, they are good and I won’t change.
My knowledge of iPhones is very limited. So, I was nervous about buying my first phone, setting it up and learning how to use it. Jean Ventura and Jessie helped me through the process and made it easy. Not only did they help me with the phone settings, security, and downloading Apps, Jean took the extra step of teaching me how to synchronize the new phone with my home PC. I highly recommend AT&T Vienna if you need a new phone and want superior customer support.
Nice staff but had several charges on my account for things I was never told about (multiple insurance charges added the day I bought the phone). I have had to get those removed and refunded through customer service. Took multiple calls to customer service to get all my money back.
Avoid if possible. Spent hours on phone with customer service a week after leaving the store due to 20 of added fees to my phone plan I never asked for and that were never told about. 15 for protections I was never told about and never asked for. 5 for something called NEXT that I was never told about or asked for. Disgusting what commission sales has turned into. Store was disgusting, not clean at all. No phones on display so I had no way to see what phones they had. Parking lot is a nightmare. I recommend buying online or from a real ATT store (corporate store), you can at least see what’s being added to your bill.
Deli
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