Vienna, United States
8387C Leesburg Pike
$$
+1 7038830011
N/A
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Josh behind the printing and marketing counter was SO helpful! I only went in to print a shipping label and was going to head to the post office next, until he told me that staples could ship the item for me. He even politely helped me tape up my box. Thanks so much.
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Wrong hours. Closed at 8pm on Saturday. Website indicated 9pm.
Went in to ask if they offer custom framing services, one nice staff member directed me to the printing services, confirming they do offer custom framing. When I went there I patiently waited for the staff member at the station to finish helping another customer. When she was done, before I got to even ask anything she went “what do you need?” in a very rude and almost annoyed manner. Then proceeded to tell me they don’t offer custom framing. Please inform your employees about what types of services the store offers, and also don’t hire rude employees in a customer-based setting.
Pretty good experience!
We were struggling to print our photos for an international passport on a glossy paper in the prefixed format, and visited multiple stores like Office depot and CVS, and only at last we were really helped at Staples. Mr. Sanders was extremely kind and helpful, and didn’t give up on us. He kept trying until past 9 pm, which when the store is closing. It is so rare to find people that do their jobs by going above and beyond, and I feel extremely lucky that Mr. Sanders was the person who helped us out big time and saved the hustle and stress before my next day appointment at the embassy. Customer service is rarely met by expectations, but in this situation it overcame our expectations. I believe there should be more people hired at jobs with this kind of attitude towards customers and sincerity to help someone out. I greatly appreciate his kindness and his help!!! If I could rate 100 and not 10, I would give all the top ratings for Mr. Sanders!!!! He is the man!!!
Fode went above and beyond to provide exceptional customer service from beginning to end. Kept a positive attitude & he was knowledgeable about printers and services offered; very helpful! Thank you! Downside: I noticed he was assisting many customers at once. They may need more employees.
Best service by Alex! She knows what she’s doing. She is sweet and knowledgeable and gets the job done. Highly recommend going here and seeing Alex!
DO NOT get copies or plots here. They don't tell you they ran out of paper until you pick your stuff up. Managers are worthless. Go somewhere else. Twice in one week this happened.
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