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I cant thank them enough. Im from hastings so pre booked my taxi and there was a mess up with the train situation so I rung him after he had already been waiting for me and explained the situation he then come back again to pick me up and take me to where I needed to go. He was friendly and very understanding!
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Great service - always do their best to be available, even at unsociable times. Good cars and friendly drivers. Re the last review with 1 star by someone who claimed the driver wasn't prepared to have 2 people sharing lifts: I was the person who had booked for 1130 and have a rather different view. I do NOT know the person who was there before me (as he has claimed); and he was pretty rude to the taxi driver, who unsurprisingly didn't want to take them. It's true that I never mind sharing lifts with others, so long as the route makes sense and the taxi driver is ok with it. In this case, I totally don't blame the driver - he didn't deserve the drunk and patronising way of being spoken to.
Having tried to book a taxi my colleague and I were advised that if the person who had booked at 11.30 was amenable we could share the taxi to Matfield then Horsmonden. The person who arrived was someone I knew and was happy we shared the taxi. The driver was adamant he would not go via Matfield via the crossroads to Horsmonden as he had a pick up at Midnight at the station despite the fact he had over 30 minutes to do the journey so effectively told us to go away in no uncertain terms. We were happy to pay a premium. Walkers cars from Tunbridge Wells were polite, helpful arrived in 15 minutes and for all of our future business in the evening or for the multiple airport runs we do we will consider them. I am at a loss as to how Village cars actually remain in business when their customer facing approach is so appalling. My colleague has used the company a lot and is also of the opinion that based on our experience this evening we will never use the service again. What a shame. The dispatcher is very helpful but their driver could not care less about your requirements.
Found you for the first time yesterday. What a great affordable service. Than you
Please can you explain why you didn’t show up? Taxi booked for midnight - no show, and number unavailable when we called to follow up. Unacceptable.
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