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Visalia Ford

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Visalia, United States

visaliaford.net
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Visalia Ford Reviews | Rating 3.8 out of 5 stars (5 reviews)

Visalia Ford is located in Visalia, United States on 1300 E Mineral King Ave. Visalia Ford is rated 3.8 out of 5 in the category ford dealercar accessories storecar dealercar finance and loan companycar leasing servicecar manufacturertruck dealerused car dealerused truck dealer in United States.

Address

1300 E Mineral King Ave

Phone

+1 5594097064

Service options

DeliveryIn-store shopping

Accessibility

Wheelchair-accessible entrance

Offerings

Oil changeRepair services

Open hours

...
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sam rev

The best car purchase experience I’ve had in my life. I’ve dealt, especially recently, with many dealers in my quest for the perfect driver’s car. The professionalism and kindness of the Visalia Ford staff made this transaction super smooth and hassle-free from A-Z. I spoke on the phone with Skyler, who was forthcoming and honest. ZERO games. He was responsive, attentive, and answered my questions and requests in a timely manner. Then I met Donny at the dealership, who was courteous, professional, very efficient, eased me through the transaction, fulfilled my requests, and made sure I’m all set-up in my new GT350 to drive back home. Then the finance manager (sorry forgot to take his business card) made the final purchase smooth and pain-free. I dealt with well-known BMW and Honda dealers in Orange County, CA, in the past 3 years leasing top of the line Hondas and BMW, and the finance experience was very stressful and intimidating. They almost bully you to buy warranties and extra maintenance contracts. Not at Visalia Ford! The finance manager gives you the options with NO PRESSURE! He was spectacular and clearly had the customer satisfaction as his top priority. I highly recommend Visalia Ford. They are an A-Team!

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TJ Johnson

Very unusual to get a stress-free experience. From the first phone conversation, to driving our new vehicle home, we were treated like they appreciated our business...this is not normally the case from other dealers in the central valley. Brandon & Henny did an outstanding job to arrive at a deal that we thought was fair for us and the dealer. My wife & I were never were rushed to make a decision during the sales process and were given time to discuss anything we needed to discuss privately. Driving 50 miles to Visalia, I asked Henny on the phone if he could insure the vehicle would still be on the lot. He had washed it, parked it near the building and it already had a full tank of fuel when we arrived! Other salesmen assisted us by prepping our new car and transferring personal items from our trade. All features were demonstrated on the new vehicle and any questions we had were answered before we left. Of note, Brandon did a favor for us immediately after I emailed a few days later him asking for a forgotten monthly car wash account number from our trade. Mr. Groppetti must be very proud of his team!

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Cilihe Rice

Very nice salesman \JJ\. There was no pressure at all not during my time of visit. Great prices.............

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eKtor GaRcia

Visalia Ford was my top choice until now. Make sure you read the sale contract carefully. We purchased a car and found a price different than what we agreed to and an extra charge for a 12 month maintenance package offered to us free of charge. We were told there was an “issue” with the computer. Rommel didnt try to help us when we asked about the difference in the contract, even though we even received a letter from Ford Credit saying there was a mistake in the contract.

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Steven St. John

We brought our Escape to Visalia Ford to have a couple minor mechanical issues diagnosed and repaired. The service staff was friendly and skilled, but we had a minor hiccup/misunderstanding related to one of the charges. I reached out to Don Groppetti (you'll see his courteous responses in many of the other reviews) to find out if there was some kind of resolution that would not only make me a happy customer but that was also fair to his service staff. I rarely post reviews, but in this case I feel compelled to. Misunderstandings are going to crop up from time to time in any business. That's just a certainty of human interaction and perhaps even moreso with something as mechanically complex as an automobile. What's less certain is how companies and the people who operate them handle these disagreements. Don is a guy who has a world class understanding how to do this. He's just a flat out fair and reasonable guy. He was very friendly on the phone and he showed a genuine interest in understanding the circumstances and facts that might have caused the miscommunication. He was sympathetic and fair in a way that made us feel good, not only about the transaction in question, but also in terms of working with this dealership in the future. Needless to say, Don helped sort everything out to our complete satisfaction and I wouldn't hesitate bringing my car back to Visalia Ford for service or to recommend them to any of my family and friends.

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