Vista, United States
1680 S Melrose Dr #104
N/A
+1 7607275151
The staff at Melrose are amazing. My dog was neutered today. He also had an umbilical hernia repair. Very professional and caring of our pup. He came home with medications, a cone and special care instructions. We even got a discounted price! :)
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I have been coming to Melrose Vet hospital for the past year since I adopted my rescued dog. I’ve come in for emergencies, vaccines, check ups, flying health certificates- and I have consistently been asked to wait past my appointment time despite arriving 15-20 minutes early. Today, the technician asked if my dog was up to date on his rabies shots to which I asked if they ever input his records I gave them from his shelter and she said she had no idea. I scheduled his appointment today over a month in advance, the vet filled out his health certificate to fly with me. I asked where my forms were that I sent them over a month ago from the airlines, and if they had filled them out. The technicians response was “We’re very busy and we don’t have time.” I’ve been sitting here for an hour (since they finally took him inside) waiting for them to finish his check up. As if that’s not what I brought him for today!! Then they have the nerve to tell me I never sent them the paperwork, which after a quick email search, she found it. They lied to my face, overcharged me for every service, and wasted my time. You’re better off going to another vet- don’t waste your time or money here
Absolutely love this vet. They know exactly what they are doing. They always have the pets best interests always in mind. They are still doing a great job as well during the covid pandemic assuring that all guidelines are met while also taking care of your best friend
Due to COVID, we have unfortunately never been able to meet our veterinarian face to face. However, the treatment of our pets and the conversations with both staff and veterinarian have been fantastic. They do not take advantage of the new visit parameters by having short conversations or being impatient on the phones. They take time to talk to each client, give details, and answer questions.
Excellent Veterinary Hospital! Great staff & helpful vets. I have had an emergency, my small dog ate an entire dark chocolate bar with espresso beans, and the staff was great. Regular visits also go smoothly.
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