Richfield, United States
4816 Brecksville Rd #14
N/A
+13309839962
Someone named shawn that claims to be a manager and works here is the biggest piece of trash that I’ve ever talked to. I wouldn’t recommend this company even if they had the best prices and delivery time (which they don’t). Most unprofessional and immature person I’ve ever talked to. Stay away!
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These guys are a broker service they do not own and operate their own trucks. When they broker out a load to a company they want to harass the company driver who is tracked with the company itself and all the have to do is call the company to get an ETA or track. We were denied the load due to driver requesting to contact the company itself to get location on driver. Electronic logs and 24hr tracking was available to this company. As Brian states in a below review this business has according to the MC has been in business for 9 years not 11 as better business bureau states and they are not accredited either. Go through an actual carrier directly if you don’t want a middle man. And they stated below they don’t like double brokering. This is what they are doing.
We've been working with Vital Transportation for a lot of years and I have nothing but great things to say about them! Excellent customer service, with the most reliable, knowledgeable and always ready to help staff. Highly recommend! Tanya
Team of professionals that handles all the aspects of the transportation business with courtesy. Their expertise and knowledge is what makes them successful in this business. David's exemplary leadership shows in the work of his team.
The Vital Transportation Solutions team has been a great asset to our company. The service we receive regularly truly is some of the best we have seen.
I have hauled multiple loads for these guys and never had a problem. All of the pick up and delivery locations have been very driver friendly.
Horrible service, these guys have no clue where our freight is. Sean cant reach the driver he contracted for our load., our customer hired a special crew to unload the truck that never showed up. Only two days later we found out the truck broke down and in the shop. There are plenty of other brokerage companies besides these guys, wont be using you guys again. It matches the record, again crooked/overpriced Vital trying to play innocent. Review stays you guys don't deserve even 1 star. Never attempted to fix the situation once your behavior is reported public only than you respond but its too late.
Please be aware the last 2 negative reviews are from a company that is upset we put in a freight guard on their company for double brokering. Double brokering can cause a safety issue for us and the public. We actually have visual proof of the incident. The company has vowed to destroy us and we guess this is the way they are planning on doing it. We've been in business for 11 years, handled thousands of shipments, and have had very few negative experiences.
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