Köln, Germany
Raderberggürtel 2
N/A
+49 221800600
In-store shopping
Bought a Volvo at this delaership. They provide excellent service and very helpful staff. In addition to really good cars.
like
I called them several times to get a regular service appointment. Nobody answered. Then I write an email through their web page, nobody reply. Finally I reached them via phone then they asked my car information via e-mail, which I sent them a month ago. Today I called them again, I wait on the line twice around 3-5 minutes than someone shot down the phone on my face. So I decide the share this lovely experiences with Volvo and here in public. Volvo announced Service 2.0 in their webpage, If it is 2.0 I cannot imagine previous versions. I called another Volvo service in another city and I got an appointment. Thank you La Linea to this lovely city trip opportunity instead of 5 minutes drive to your place.
Even better than your expect.
Bad customer service. Agents looked like you are bothering them when asking questions about cars, budget, etc.
Nach einer Panne hat der ADAC mich hierhin abgeschleppt. Leider! Nie wieder hierhin! Langes Warten, Rückruf nur auf Nachfrage, leerer Tank, Anstieg des Durchschnittsverbrauch.... Hier fühle ich mich nicht gut aufgehoben.
Zur Zeit stehen die Fahrzeuge sehr beengt, drinnen wie draußen Aufgrund des Umbaus. Verkäufer sind menschlich und verhandlungs bereit. Hier nimmt man sich Zeit*****
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