Voorhout, Netherlands
Herenstraat 81
N/A
I have bought a bike here, following the advise of the shop assistant I also bought a goud pakket which gives extra garantie an some reduction on the price of the checks. After few days some spokes on the back wheel broke. I came and they told me that it was my fault if the spokes broke and I had to pay for the reparation. After the reparation I also had the same problem, after some days some spokes on the back wheel broke. Again I was told that it was my fault and had to pay. the problem then continued, until I went to another shop and they replaced the wheel. I do not think it is fair that I had to pay for the reparation since the bike was new and it should have been part of the garantie. I think the shop should have reported the problem to the bike producer trek and asked to replace the wheel. Instead they just blamed me. I did not do anything wrong with the bike, I just biked on normal road. So I am not happy with their service.
like
Hele slechte service! Geen haast, alles ruuuustig aaaaaan. Met twee bezig met 1 klant en je blijf wachten 15 minuten bij de balie. Twee keer gebeurd. Zelf korte vraag "Kan ik hier (...) kopen?" kan niet tussendoor beantwoord worden. Succes met zaak!
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