Wadebridge, United Kingdom
Pavilion Bldg, Rock
N/A
+44 1208863206
I rented the same property from this company three years in a row. The property became slightly more shabby each time. I reported an issue with a loose tile over our bedroom window on my second visit, which lifted and banged when the wind picked up. but it wasn't sorted during my stay. Some of the chairs in the dining are were losing their covering. Two were quite wobbly. On my third visit, the same loose tile was still banging away at night, sometimes making sleep virtually impossible. The chairs hadn't improved. There were 7 downlights in the kitchen area. Only 4 of them worked. I told Bray's two days into my stay. They didn't replace any of the lights. I considered renting the property again and contacted them, asking if the previous issues had been resolved. They didn't bother responding. I get the impression that because the property is in a good location in Port Isaac, it is taken for granted that it will rent out.
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Recently stayed in a John Bray property in Rock. We received excellent customer service. We are waiting release of next year's properties in order to return. Thank you John Bray.
John Bray have told us the property is no longer available to rent for our dates in June 2020. They will not issue a refund!! They want us to change to a date in 16 months time. Give us our money back and let us decide what to do with it. We have paid in full. Where is our money?
This company has gone massively downhill. They have terrible communication, excuse given that staff are on furlough despite taking bookings for summer 2020. Refunds not given for cancelled holidays. DO NOT USE THIS COMPANY
We have been with John Bray for over 30 years and we have not one complaint...I would totally recommend them..., I have tried different companies over the years but always return to JB. Properties have always been beautifully clean and the staff are very welcoming ...would never go anywhere else.
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