Wailuku, United States
55 N Church St #A-2
N/A
+1 8082808226
What a fantastic home away from home! We absolutely LOVED our stay. The owner's thoughtful touches and every detail one would need in a home is provided here, plus a front row seat in the infinite theater that is the Pacific Ocean! More importantly, we commend the excellent customer service the management provides. Amy Prentice, the manager on duty, went above and beyond her duties to make our stay stress free and made us feel at home. Her excellent customer service is a rarity in today's profit trumps customer service mentality. It's a breath of fresh air. Kudos to Amy! We will definitely tell our friends and family about this company and return to any rentals under its management.
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We just came back after enjoying a 10 day vacation in Maui at a property hosted by I Go Maui. I am impressed by their 5-star customer service all the way. We worked with Amy and she was very responsive right from the first call to book the property. As soon as I booked the property, she set us up on their portal which all the details that I needed (codes etc). She texted us when the property was ready, left the AC and lights on and it was very welcoming walking into the apartment. The property was exactly as described in the photos and on their website and had all items we need for a beach vacation - cooler, beach towels, beach chairs and beach toys. To top it off, nice views of the ocean and steps to a Maa'laea beach. We were first timers to Maui and Amy gave us good suggestions regarding what to do in Maui. There were couple of minor issues during our stay and she immediately responded to them and got them corrected pronto. I have been doing vacation rentals for over 15 years now and this is my top most experience with a rental agency/owner. I will stay with them again when I vacation in Maui and recommend it to my friends who are headed that way.
An amazing experience! Much better than expected, super clean, fantastic location, fully loaded amenities and above all, super friendly, warm hosts. We are going to come again and highly recommend this place. And by the way, the view from balcony/lanai was breathtaking!
We stayed at Maalaea Harbor in a beautiful and comfortable condo. IGoMaui was so helpful and very responsive to our needs and questions. We can’t wait to be back and rent through IGoMaui again! Mahalo for such a great experience!
We, unfortunately, had to cancel our rental with I Go Maui. The cancellation was within the refund period. Amy checked with me twice to make sure the refund has gone through—without me having to ask! Good customer service. Thanks Amy.
I loved everything aboutmy stay,We were in 204 saw many whales andturtles.This is my 3rd time here!Such a special place!
I booked my vacation through I Go Maui on a recommendation from a co-worker. I live in a time zone 6 hours ahead of Maui. Due to some errors from my banking institution, I thought my reservation for our 7 days in Maui had been cancelled. I was nervous I would miss out on the condo I had my heart set on. I emailed the company at 9:00am my time. Promptly, at 3:05 pm, exactly 6 hours later, Amy, Operations Manager and Client Services Specialist, saw my email and she immediately responded. She responded as soon as business hours were open. She calmed my fears and confirmed that my reservation was indeed still valid. She also accommodated my request for a late checkout on our last day. Even though I have yet to stay at our property, Kanai-A-Nalu, I am confident any problems we encounter will be addressed promptly and with compassionate care. I am so excited for our trip!
I Go Maui made my vacation rental experience super easy with remote check in. They were responsive and tended to my anxieties, and in the end, everything was ready, and I just walked in. Perfect. ALSO - extra bonus points for sending me my favorite pink shirt that I foolishly left behind. Big thumbs up!
Deli
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