Waldorf, United States
3200 Crain Hwy #202
N/A
+13016451277
Strange that Google poked me for this review just now.. and since it was asked for, I will provide it to the best of my ability..We've been State Farm customers for over four decades, and Bill Lockwood and his staff have been our agents for about half that time. They are all great people and do try to be helpful within the guidelines permitted them by State Farm corporate. And that's the only reason this is not getting a five.. You can't separate the staff from the corporation..because when you really need and fully expect them to do the right thing- State Farm is NOT like a good neighbor, and is NOT there, and they do NOT have your back. The agents are not empowered to help the customer, and the customer is left to fend for themselves.. The first lesson cost us almost 20,000 out of pocket, whereas in any rule for fair and reputable business, should have been covered by State farm- but was not; and, the second lesson just happened several weeks ago with life policy. That one is a similar sort of opportunitic flummery... To that end we are now examining other companies. Bill and his folks are great people, but the corporation-not so much; said differently, actions speak louder than words and for State Farm, It's profits over neighborliness..
like
Great service and 24 hour availablity sets this office apart from all others.
Me and my family have being with state Farm for years. State Farm customer service is great, they are always available for any questions you have. If you are involved in car accident there will be another person that will take care of your case and will help you with the entire process. No stress, no drama, no complications. Everything is easy and smooth.
Sincere, caring, professional agent for State Farm. The staff will give you 100% best value and pricing. You won't be just \a number\ here. Bill Lockwood and staff take care of their clients like family
My family and I have been with Mr. Lockwood for years and him and his staff always provide excellent customer service on everything, from monthly quotes to getting your vehicle fixed....my best kept secret!!!
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