Waldorf, United States
3651 Leonardtown Rd
N/A
+1 2024870593
Toilets
Wheelchair-accessible car park
I have been coming to shay for the last 4 or 5 years for installs, she is the best and I absolutely love her work! I have also been purchasing bundles from her as well and she has great quality hair and does a great job. Stop hair wars boutique is a very beautiful shop with professionals staff members. Trust me you will be satisfied once you leave!
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Very bad customer service. After getting my hair done within minutes I contacted her (Shay) to let her know I was not satisfied with my install as my frontall was over bleached. I reached out to her seeking advice on how to correct the problem and she never responded. She was aware I was getting married the next day and still didnt bother to try to resolve the issue. Very unprofessional even after being charged an extra 25 for the @kendrasboutique frontal that she claimed was too thick. After paying nearly 500 for the install she could've at least responded to my text and given me instructions on how to fix the lace. Just bad customer service overall and its disappointing. Before I Ieft I DID like it on the video on your phone, as I did not notice the over bleached knots until after I was in the vehicle going home. I then reached out to you via text (please see below) and received no response. Don't take my word for it look at the picture unfiltered in natural light.
ZERO customer service. I had an appointment with Charnee. My first time with her you would think she would be more welcoming. Nope just rude honestly and I’m a very nice person so that’s saying a lot. And it’s a shame because she’s very talented. This tends to be the case with a lot of stylist that know they are good. Customer service is key please don’t forget! that way your customers RETURN. With that being said I will NOT be.
I got my hair done here and I loved my hair. A stylist canceled on me last minute and i needed somewhere to get my hair done for my bday. I was Hey able to purchase bundles and get my hair done here. My hair looked absolutely amazing!!! The salon is beautiful. I was greeted as soon as I walked in. I really appreciated how they have hand sanitizer at the front door. They take your temperature and practice social distancing, which was a huge plus to me with everything going on! The salon was very clean and all of their staff was so friendly and professional. They even offered me snacks and drinks. I highly recommend. I will be back. This is my go to salon now.
I really do love my hair stylist Drea. She is very professional, has bomb customer service skills, and slays my hair. I've been getting my hair done by her since before she was even in a salon. i love the owner, shayla too. they both have been doing this hair stuff for a long time. They both are great. The salon is beautiful and is a vibe. Stop going to war with your hair and Get slayed its a movement.
Had an appointment with a stylist named "Charnee" and my appointment was cancelled after a 15min. Tardy. By the time I pulled up the shop lights were off & door was locked. I sent the girl a text about the incident & told her how unprofessional it was for her to have cancelled the appointment instead of adding an additional late fee. And the girl texted back talking about how busy her schedule is & leaving the shop for lunch. Also Ms.Charnee declined my cash app refund deposit of 25. If you value your time, dollar & costumer service. BE CAREFUL SUPPORTING THIS ESTABLISHMENT.
highly recommend this Salon!! The staff are always so polite and greet you when you come through the door. The whole service was excellent and completely exceeded my expectations, including how good my hair looked when I left! Shayla my stylist is professional and very nice. I purchased some bundles as well super good quality
Love this salon. It’s very nice. Every time I come in I’m always greeted. Her team is very professional. They usually have refreshment for us. I’ve gotten my hair done by a stylist named Sunday and Shayla the owner has slayed my hair as well. I highly recommend this salon. I have never left unsatisfied and their customer service is terrific.
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