Walla Walla, United States
45 Terminal Loop
N/A
+15095223321
Iam not surprised this location is now closed down, and no longer operating. The management is horrible. This supposed manager named Sergio couldn’t get any of my reservation needs met. He wouldn’t even answer the employees call or respond to her, the employee on the other hand (Monica) was excellent. She did everything she could for us. I’m sad to see this employee leave this company, but I’m extremely glad she has found something bigger and better where she will be appreciated for all of her hard work. Please visit Avis budget for future rentals.
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Placed a reservation to pick up a car about a week or 2 in advanced. We drove an hour to go pick it up for a birthday trip. When we arrived there was a hand written sign saying they're closed until the 5th. I received no call or voicemail from Hertz stating they were closed when my reservation was already paid for. We called and Kevin answered the phone stating he had to suddenly cancel my reservation and tried to leave a voicemail but it was full. I checked my call log, no missed calls, my mailbox isn't full and we reserved and paid for the car 2 weeks ago. Terrible customer service.
Would have given zero if that .only one person working at the location on the day we are supposed to pick up a car ,had made a reservation and we drive an hour to pick it up only to find that the clerk was not there for the day. On a Friday after we had made reservations. Why do you only have one clerk?! Very dissatisfied with this aand the person that we contacted on the phone was pretty rude. how are you even in business?
Monica is an Outstanding Hertz Rep to rent a car from at Hertz Walla Walla Airport!!!! She was exceptional in every way professionally possible when I rented a car on June 14, 2019. My first contact with Monica was over the phone when I called to inquire about renting a car. Over the phone I was immediately impressed with Monica's professional manner & her kindness & her patient attitude even though I asked a lot of questions & had to change my plans a few times, Monica never rushed me on the phone or made me feel like I was taking up too much of her time. When I met Monica to rent the car, I was impressed with her efficiency & accuracy in her putting together the rental contract & her knowledge of the cars she rents. There was genuine sincerity from Monica when she wished me a safe & enjoyable road trip. I have rented many cars in the past & have met many car rental reps, but honestly Monica is the Best Rep I have ever rented a car from. Thank you to Monica!!
I must emphatically recommend this Hertz location. The employee I always work with is Monica, and she has gone above and beyond on multiple occasions to accommodate my arrival times and ensure a smooth pick up experience. She is truly an earth angel and the most helpful customer service person I’ve ever encountered!
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