Walla Walla, United States
410 S Wilbur Ave
N/A
+15095296105
The day care providers for my kids seem to be attentive and caring. Also, the facility seems well suited for its purpose. R-kidz receives demerits because management seems to be sleeping at the wheel. The company's website has a \Contact Us\ form for customers to submit questions or comments online. As a new customer, I used that form to submit a few questions but nobody responded. Several weeks later, I mailed a letter bringing that to their attention and requesting a response to same questions. This communication was also ignored. When a company refuses to respond to a current customer's questions submitted online and via snail-mail, I have to ask myself (1) why they resent their customers? and (2) how that apathy impacts other aspects of their operations? None of the answers inspire confidence in the company.
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R-Kidz did respond to the request listed, but did not see the request as it was sent to the wrong mailbox. We are very sorry for any inconvenience it caused you, and we are happy that you found us to be quality care and left your child in our care until you moved from the area.
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