Tania Pita
NIGHTMARE! DO NOT USE THESE GUYS. One year later after arguments going no where, my cows are without water because the Laser Plumbing install is rubbish, and I am paying to have the job done again from scratch including getting other plumbers and the well diggers to work out everything that was done wrong on the job, and the sparky back to wire to the corrected install. Multiple requests for the 'Laser Guarantee'. Never answered. Greg Jones the director was so aggressive onsite, my friends acted as mediators to ensure my safety. Was charged 10K to install water tank (a VERY high price for the job), and piping from a bore to it. They ignored all instructions, mine and the well diggers. Put the pipe in a completely different place from requested, across a paddock, house site, cliff faces etc instead of up the drive, Lied about numerous things, including what they'd be requested to do, what they said they'd do, vand what they'd said they'd done. Said they'd installed things, which they hadn't, e.g one way valves, hurricane proof concrete. Installed a cracked controller, cut off the flow management valve the bore had to have by design, putting the bore and the pump at risk, and left it under the (broken) pump cover they'd installed Put the tank on the wrong hill, ignoring my instructions, and the well diggers map. 'hurricane proofing' the tank, chaining to a concrete pad was tie wires less than 1mm thick, pushed into dry cement bags. The pipes blew off the tank within 24 hours of turning on the water. I tried asking Laser Group what guarantees I have under the franchise. they told me to take Greg to court if I didn't like the job. i.e. NO GUARANTEE
They offered to fix some of the minor, cheap to fixissues, but have ignored the major ones. And blamed me at every turn.
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