Washington, United States
801 K St NW
N/A
+1 2026096400
DeliveryIn-store pick-upIn-store shopping
Repair services
I've been to all the Apple Stores in the DMV area and this is arguably the best one. I picked up my Apple Watch from here during the COVID pandemic and the overall experience was very fast and smooth. Also, I was here on the location's opening day in 2019 and really enjoyed how the Carnegie Library was repurposed so nicely for the store. The DC History Center upstairs and downstairs exhibit on the Library's history are really enlightening and cool to peruse as well. I'm admittedly a fan of Apple's products and stores, and can say with confidence that this one is one of their best put together stores. In terms of aesthetics and overall experience, it's up there with the Downtown Brooklyn, Fifth Avenue, and Grand Central Terminal stores in NYC and the location at The Grove in Los Angeles.
like
Always get great service. Be warned the covid precautions slow everything down so be patient, but truly everyone made the experience easy!
Sent in 15\ Macbook Pro to have battery replaced and it came back with a broken speaker. I wasn't able to take it back in to be repaired because of the pandemic. Was just told it would cost an extra 120 to repair the speaker because it was outside the 90-day warranty period for the battery repair that had caused the speaker issue in the first place. Was planning on buying the new 16\ Macbook Pro (2,500) when it comes out later this year, but have now changed my mind and will buy a Windows laptop for the first time in a decade. I suppose there's no need for me to generate even more profit for Apple when they don't provide adequate service for their products.
This review really only reflects the salesman and does not reflect anything else about the store. It's clean, it's appointment only unless they're not all booked then walk-ins seem like they're allowed. Everyone is socially distanced and all of the Apple items are available to look at. Just went to the store today to speak to someone about the differences between the Macbook Pro and the Macbook Air. I was ready to make my purchase today if I could only have spoken to someone who actually knew what they were talking about. My salesman, Victoria, had no knowledge of the products she was selling and she seemed very uninterested in selling anything to me. I was in and out in less than 8 minutes. It felt like she was kicking me out since she knew she didn't have in stock the items I was interested in purchasing . Terrible experience, I'll just do all of my shopping online for Apple.
The have nice safety measures during covid. I had an appointment and had to wait ten min in the line. The service by these people is APPALLING, I am not a guy usually complains of bad customer service. But I visited this store 3 times to replace my battery because the battery performance was very bad. The first time I went the diagnostics showed the battery was in good condition. But I told them the charge drops suddenly and it doesn’t hold full charge more than half a day. They told me to erase my phone and use it for a week and check how the battery performs. I did that and still my battery was bad. I made a second appointment almost a week ahead to replace my battery and when I visited the store they told me they are out of batteries that fit my phone. Are you kidding me, I drove 30 min -one way for the whole purpose of replacing it and paid parking and then u say you don’t have the part. Then why the heck did you give me an appointment if you don’t have the part. Finally the third time, I have been told that my battery replacement cost is waived over phone and when I went to the store they say the lady did not note that information down and the manager told me I have to pay 70 out of my pocket. Their justification was I didn’t do a reset connecting to my computer in the first place and that's why they the test was not complete and you have to pay out of pocket. Then you should have done that diagnostic in my first visit. I would not go to this store again and I am sick and tired of their excuses and service. They are located in the heart of DC and provide such a HORRIBLE SERVICE. Didn’t expect that from apple.
Deli
The best companies in the category 'Deli'