Washington, United States
15 S Meridian St
N/A
+1 8122543673
In-store shopping
Wheelchair-accessible car park
My first time experience with the service desk. The man was curt and rude. Did not offer any real answers. Seemed put out that a customer had walked up to his window. He was sitting and did not even stand up to the window and have a helpful conversation. He was an older silver haired man seemed to be the opposite of what a service desk person should strive for. I will avoid this company at all costs.
like
Love all the people that work there. Great group of guys and gals.
Could not help with my Ford Edge... went to Big O Tire.. they took for drive to check it out...
False Advertising, Bogus Bank Charges, Dishonest Negotiations, Shop Somewhere Else I purchased a 2013 Ford F-150 Raptor from Bill Dobson Ford on June 20, 2020. There are three issues that I have with the dealership. I have had multiple conversations with different individuals at the dealership with no resolution. I am now actively working with the bank to identify additional fees that were placed in the sales contract that were above the agreed upon price. The F-I manager \Jay\ said the bank requires these fees. Old National, the bank used has told me they do not charge these fees. Problem 1: The truck was advertised as having new shocks, 2600 worth of parts installed. The owner, salesman and previous sales manager all confirmed this upon arrival to purchase the truck. After purchase I received service records in which it shows that used shocks were used at a much lower cost. Shocks are a major issue with this truck and was one of the reasons I decided to purchase. Problem 2: The agreed upon price negotiated before buying the vehicle was to include all tax, title and fees. Upon licensing the vehicle, the fees were added incorrectly and I was required to spend 60 more our of pocket to have the vehicle plated. Problem 3: The buyers contract and retail finance contract was for 27,701.74. The length of contract was 66 months. After purchase the bank (Old National) sent a letter saying that the loan amount was for 27,900.74 at 67 months. Bill Dobson Ford says that the bank added a 199.00 charge for prepaid interest. Old National says they do not have such a fee, regardless the contract signed was for 27,701.74 and is binding. This appears to be a fradulent fee the dealer is trying to profit from and backdoor customers. I am still dealing with the bank to identify what is going on.
Terry is a great guy to work with! Offered many options and was very upfront about everything too. Didn't feel like I was getting swindled whatsoever!
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