Washington, United States
3303 Connecticut Ave NW
$$
+1 2029666574
N/A
On-site services
I've been using this dry cleaning service for more than 35 years. Their customer service is top-notch, and ditto for their work. I've had clothing cleaned and stored, dresses and pants altered, and shoes and boots repaired and re-heeled. The service is consistently professional and on time. Only once in those 35 years did they make a mistake. It was a dress that met with total disaster. The owner apologized, then immediately asked me how much money I wanted to rectify the mistake. He didn't ask me how much I had paid for the dress, or what the replacement cost would be. He just opened up the cash drawer and said \Tell me how much\. In today's world, that kind of customer service is hard to find.
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I'm currently in the hospital called and told Bob and he knew who I was a gave me his word that when ever I get out that my clothes will be there.. he told me to focus on getting well there the best.
I have been using this cleaner for 14 years. I would never consider taking a special piece of clothing or linens to another cleaner. I store all my winter clothes there-- never again have I had to deal with moths! The owner is friendly, helpful, kind. Besides alterations, shoe repair and clothes cleaning, Bobby also is a notary and makes keys and has dog treats for your pup.
A great old-fashioned family run business. Bob is super friendly, and remembers customers names and preferences. They do great work, it's affordable and convenient.
- My wife dropped a white dress off here for dry cleaning. It had a .5 inch blue stain that was barely visible. The dress came back with a very large (est. 8 inches x 3 inches) light brown stain on it, right on the front. When I went to return it and ask what he would do (I was polite), he didn't apologize, didn't make any conciliatory statement, didn't offer any refund - he just looked at me and said that he could have ready in 5 days. - Extremely poor customer service. Can't imagine why he wouldn't even apologize for the poor service. -There is another place a few places away that you should go to instead.
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