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family medical supply

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Washington, United States

familymedsupplies.com
Medical supply store· Medical Supplies· Mobility Equipment Sales & Services· Retail· Wheelchair rental service· Scooter rental service

family medical supply Reviews | Rating 3 out of 5 stars (2 reviews)

family medical supply is located in Washington, United States on 2447 Good Hope Rd SE. family medical supply is rated 3 out of 5 in the category medical supply store in United States.

Address

2447 Good Hope Rd SE

Phone

+1 2028493442

Accessibility

Wheelchair-accessible entrance

Open hours

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Walter Cortes

January 28, 2021 -- Avoid a nightmare. Do yourself a favor and find another supplier. I have tried to order 5 boxes of catheters over the last three months for my mother's use -- a 76-year-old who depends on a consistent supply to avoid illness. Dave, the manager in charge of my mother's account, has been unable to understand the simple Rx parameters to deliver 5 boxes on a monthly basis. He has both messed up my mother's order every month and the billing of it which has resulted in unnecessary delays. He is never in the office (or so I'm told by Israa and Sofia who also work at Family Medical Supply when I have called). He never answers the phone and never returns phone calls. Instead, what you get is automated message from his phone: “Can I call you later?” And, of course, the call never comes. After trying to deal with David over a period of 3 months, I had no other recourse but to file a official grievance with CareFirst (my mother's insurance company) to request assistance in resolving the issue which started in October 2020 and is still ongoing as of January 28, 2021. This is a poorly run company, and David is unprofessional and unsympathetic to his clients' needs. I have left a voice message for David’s supervisor, Derje Daniel, and I’m still waiting for a call back. Avoid a nightmare. Do yourself a favor and find another supplier.

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hiwot kasa

They are very professional. I will definitely rent a wheelchair from them on my next trip to dc.

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